Vesta Phone Systems
Halea Swanson
Emergency Telecommunicator/Dispatch
Wilsonville,OR
Summary
Attentive Police Dispatcher bringing 6 years of experience prioritizing, organizing, and attending to vital tasks with accuracy. Calm, compassionate, and kind professional with in-depth knowledge of multi-line telephone systems and various computer programs. Excels in flexible, reliable incident management by possessing a highly adaptable and transferable skill set. Beyond proficient in handling high-tension, fast-paced situations while efficiently coordinating appropriate responses. Adept in receiving and relaying information to necessary parties while remaining calm, friendly, and committed to maintaining safety and success.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Emergency Telecommunications Specialist
Washington County Communications Agency
Hillsboro , OR
2021.10 - Current
- Obtained government security clearance for the purpose of scanning involved subjects and disseminating vital information per police request.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with accuracy.
- Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
- Cultivated client rapport by interfacing with callers to aid with police and medical emergencies.
Emergency Telecommunications Specialist
WVCC
Salem , Oregon
2017.10 - 2021.09
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted callers in emergency situations with appropriate information and support.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Navigated, troubleshot, and identified necessary adjustments in telecommunications systems to support communication and information exchange.
Medical Office Receptionist
Samaritan Health Services
Corvallis , Oregon
2015.07 - 2017.10
- Received, recorded and filed medical payments by check, cash, and credit card.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Pulled charts and prepared for nurse and doctor assessment.
- Scheduled, rescheduled, and cancelled appointments for patients.
- Displayed discretion and professionalism in order to build and maintain patient rapport.
- Efficiently evaluated and processed medical referral requests to medical specialists.
- Facilitated communication between medical professionals.
Lab Monitor Intern
University of Kansas
Lawrence , Kansas
2015.01 - 2015.05
- Operated and performed preventative maintenance on laboratory equipment and instruments.
- Troubleshot and resolved equipment and process issues.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Operated a digital payment interface accurately and with ease.
- Worked flexible schedule and extra shifts to meet business needs.
- Supported all computer lab operations.
- Displayed excellent communication and customer service skills.
Retail Salesperson
Zumiez Corporation
Albany , Oregon
2013.10 - 2014.08
- Increased sales and customer satisfaction through personalized servicing.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Located merchandise across various stores to address customer needs.
- Expanded brand and marketing strategies by planning strategic events.
- Logged reports, expenses, receipts, and sales in company database.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
Bachelor of Science - History
Eastern Oregon University
La Grande, OR 2021.11 - Current
Skills
Exceptional verbal and written communication
undefinedVolunteer Work
Ongoing position as a volunteer at Clackamas County Public Libraries
Software
Microsoft Office Suite
Google Cloud Suite
Tiburon CAD
Viper CAD
NCIC and LEDS entry and query
Gem Text-to-911
RapidSOS integration
Mark43
Coplink
LEAP
Adobe Creative Cloud
Adobe Photoshop
Procreate
Timeline
Bachelor of Science - History
Eastern Oregon University
2021.11 - Current
Emergency Telecommunications Specialist
Washington County Communications Agency
2021.10 - Current
Emergency Telecommunications Specialist
WVCC
2017.10 - 2021.09
Medical Office Receptionist
Samaritan Health Services
2015.07 - 2017.10
Lab Monitor Intern
University of Kansas
2015.01 - 2015.05
Retail Salesperson
Zumiez Corporation
2013.10 - 2014.08
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