Halee Gries
Summary
A positive and uplifting individual focused on bringing exceptional support for customer needs. Offers a strong background in customer relations and communication. Successfully manages concerns and resolves conflicts to maximize overall satisfaction.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
03.2023 - 01.2024
- Completed cash and credit card transactions accurately using POS software
- Ensured smooth operations during peak hours by effectively managing resources and staff distribution
- Collaborated with other leaders and executives to direct workflow and support operations
- Delivered successful training to various employees, educating them on successful work processes and productivity strategies
- Provided ongoing support to fellow employees during challenging situations
Barista
Starbucks
08.2021 - 03.2023
- Used POS system to enter orders and process payments.
- Learned every menu item's preparation and numerous customized drinks to meet customer needs.
- Supported training efforts for new hires, sharing knowledge and techniques, and customer service standards.
- Prevented infections and maintained store by cleaning and sanitizing work areas daily.
Sales Associate Team Leader
Pacsun
08.2019 - 10.2021
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for the floor by pricing or tagging.
- Managed returns, exchanges, and refunds, following store policy.
- Maximized revenue by upselling products based on individual customer needs.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor of Arts - Psychology
Augustana University
Sioux Falls, SD05.2026
Skills
- Motivational Leadership
- Idea Development and Brainstorming
- Cash Register Operations
- Training and Coaching
- Sales Promotion
- Health and Wellness Education
- Goal Setting
- Handling Escalations
Timeline
Shift Supervisor
Starbucks
03.2023 - 01.2024
Barista
Starbucks
08.2021 - 03.2023
Sales Associate Team Leader
Pacsun
08.2019 - 10.2021
Bachelor of Arts - Psychology
Augustana University
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