Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Halee Johannsen

Sterling

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

United Industries
Sterling
02.2023 - Current
  • Streamlined office operations by managing paperwork organization, database maintenance, and report creation.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Updated databases with new and modified customer data.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Insurance Customer Service Representative

American Family Insurance
Lyons
01.2021 - 02.2023
  • Developed and maintained strong professional relationships with customers through exceptional service.
  • Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
  • Assisted new policyholders with processing claims.
  • Corresponded with insured or agent to obtain information or inform of account status or changes.
  • Processed insurance policy changes and updates accurately and efficiently.
  • Provided detailed explanations of insurance coverage and policy limitations to customers.
  • Collected payments, processed receipts and informed policyholders of outstanding balances.
  • Coordinated with insurance agents and underwriters to facilitate policy adjustments.

Accounts Receivable Clerk

Jacam Chemical Company
Sterling
04.2019 - 03.2020
  • Generated monthly financial reports for management review.
  • Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
  • Verified accuracy of invoices and account balances.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Prepared monthly statements for accounts receivable operations.
  • Assisted with month-end and year-end closing processes.
  • Reached out to customers to resolve account problems.

Education

High School Diploma -

Buhler High School
Buhler, KS
05-2007

Skills

  • Customer service
  • Database management
  • Technical support
  • Report generation
  • Claims processing
  • Payment processing
  • Detail orientation
  • Sales support

Affiliations

  • Enjoy playing sports and watching my kids sports
  • Tending to our farm
  • Playing cards with family and friends on the weekend

References

References available upon request.

Timeline

Customer Service Representative

United Industries
02.2023 - Current

Insurance Customer Service Representative

American Family Insurance
01.2021 - 02.2023

Accounts Receivable Clerk

Jacam Chemical Company
04.2019 - 03.2020

High School Diploma -

Buhler High School

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Halee Johannsen