Halee Odom
Brantley,AL
Summary
My determination, work ethic, and strong customer service skills has helped me maintain and grow within the company I currently work for. I have developed work relationships with my coworkers to provide a strong, steady and safe work environment. I have also developed work relationships with customers to ensure their return to our store.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Dollar General Market
03.2022 - Current
- Led team of associates in daily operations to enhance customer service and store production.
- Streamlined inventory management processes, reducing stock discrepancies and improving product availability.
- Implemented promotional strategies to boost sales and increase foot traffic during peak seasons.
- Oversaw vendor check-in processes and organized associated documentation.
- Assisted in counting and organizing cash for daily transactions. Supported team in maintaining accurate financial records. Contributed to efficient cash handling processes.
- Assisted in stocking shelves to enhance product availability. Supported inventory management by organizing stock in designated areas. Collaborated with team members to facilitate timely restocking of merchandise.
- Coordinated scheduling for staff to ensure optimal coverage during high-traffic periods.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Inventory counts on produce and coolers items weekly to insure accuracy.
Cashier/Customer Service Desk
Academy Sports + Outdoors
10.2020 - 03.2022
- Processed customer transactions accurately using point-of-sale systems.
- Maintained knowledge of current promotions and product offerings to enhance customer experience.
- Assisted in inventory management by restocking shelves and organizing merchandise displays.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Ward Clerk
Harvest Manor Nursing Home
06.2019 - 08.2020
- Answered multi-line phone systems to manage between 20-30 incoming and outgoing calls for busy nursing home department.
- Organized paperwork for doctors, nurses and patients.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept reception area clean and neat to give visitors positive first impression.
- Let CNA's know when a resident has their call light on.
- Get diapers ready for CNA's on each shift.
Team Member
Dairy Queen
07.2018 - 02.2019
- Prepared food for dine in customers and drive thru customers.
- Ran cash register in drive thru as well as front counter.
- Took orders in drive thru as well as front counter.
- Ran orders out to the appropriate customer.
- Bag orders in drive thru as well as to go orders for front counter.
- Kept all areas clean.
Assistant Manager
Burger King
09.2017 - 06.2018
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Monitored employee performance and developed improvement plans.
- Completed daily inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Communicated with managers of other departments to maintain transparency.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Ward Clerk
CommCare Corporation / The Columns Community Care Center
10.2016 - 08.2017
- Processed customer transactions accurately using point-of-sale systems.
- Maintained knowledge of current promotions and product offerings to enhance customer experience.
- Assisted in inventory management by restocking shelves and organizing merchandise displays.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High School Diploma -
Block High School
Jonesville, LA05.2017
Some college - Liberal Arts and Sciences
Arkansas State University
Beebe, AR08.2018
Skills
Achieved high customer satisfaction ratings through proactive service and support Enhanced front desk efficiency as a receptionist, contributing to a positive first impression Strengthened customer relations, resulting in increased loyalty and retention Drove retail sales growth by delivering exceptional service and product knowledge Improved team dynamics and performance through effective management practices
- Problem-solving
- Customer service
- Customer service and engagement
- Retail operations
- Inventory control
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Store operations
- Team management
- POS systems
- Employee scheduling
- Pricing and markdowns
ASSESSMENTS
- Food Service: Customer Situations — Expert
- September 2019
- Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting.
- Full results: Expert
- Customer Focus & Orientation — Proficient
- December 2019
- Responding to customer situations with sensitivity.
- Full results: Proficient
- Retail Customer Service — Highly Proficient
- October 2019
- Comprehending and responding to retail customer needs.
- Full results: Highly Proficient
- Customer Focus & Orientation — Highly Proficient
- August 2019
- Accounting Skills: Bookkeeping — Proficient
- Measures a candidate's ability to calculate and determine the accuracy of financial data.
- Personality: Hard-Working — Expert
- July 2019
- Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
- Working with MS Word Documents (Basic) — Familiar
- Basic Word techniques, including the use of tools to format or edit text.
- Full results: Familiar
- Front Desk Agent (Hotel) — Highly Proficient
- Selecting hotel rooms based on verbal requests and identifying errors in hotel data.
- Customer Service Skills — Expert
- Measures a candidate's skill in evaluating approaches to customer service & satisfaction.
- June 2019
- Personality: Customer Service Fit — Proficient
- May 2019
- Assesses personality traits that result in high-quality customer service.
- Critical Thinking — Familiar
- Measures a candidate’s ability to use logical approaches when solving problems.
- Supervisory Skills: Directing Others — Expert
- Measures a candidate’s ability to motivate the performance of others through feedback to identify improvements or corrective actions.
- Reliability — Proficient
- February 2019
- Measures a candidate’s tendency to be dependable and come to work.
- Building Relationships for Childcare Providers — Proficient
- January 2020
- Building positive and productive relationships with families of children ages 0–3.
- Verbal Communication — Proficient
- Speaking clearly, correctly, and concisely.
- Work Style: Conscientiousness — Proficient
- March 2020
- Tendency to be well-organized, rule-abiding, and hard-working.
- Logic & Critical Thinking — Highly Proficient
- Using logic to solve problems.
- Veterinary Receptionist Skills — Proficient
- Managing practitioner schedules and maintaining accurate patient records.
- Customer Service Fit — Proficient
- Work Style: Conscientiousness — Expert
- Measures a candidate’s tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
- Receptionist — Familiar
- May 2020
- Using basic scheduling, attention to detail, and organizational skills in an office setting.
- Attention to Detail — Familiar
- Identifying differences in materials, following instructions, and detecting details among distracting information.
- Scheduling — Proficient
- July 2020
- Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
- Customer Service — Proficient
- Identifying and resolving common customer issues.
- Cross-referencing agendas and itineraries to avoid scheduling conflicts.
- Social Media — Proficient
- Creating content, communicating online, and building a brand's reputation.
- Cashier Skills — Highly Proficient
- August 2020
- Counting cash, processing transactions, following written procedures, and attending to details.
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Assistant Store Manager
Dollar General Market
03.2022 - Current
Cashier/Customer Service Desk
Academy Sports + Outdoors
10.2020 - 03.2022
Ward Clerk
Harvest Manor Nursing Home
06.2019 - 08.2020
Team Member
Dairy Queen
07.2018 - 02.2019
Assistant Manager
Burger King
09.2017 - 06.2018
Ward Clerk
CommCare Corporation / The Columns Community Care Center
10.2016 - 08.2017
High School Diploma -
Block High School
Some college - Liberal Arts and Sciences
Arkansas State University