Haleem Yarborough
Cary,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty..
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Duke Health
Durham, NC
04.2019 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Lab Technician
Lab Corp
Raleigh, NC
01.2020 - 12.2021
- Oversaw items in inventory and reordered before supplies diminished.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Maintained documentation on tests performed in lab.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Prepared blood smears and determined levels of normalcy.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Handled insurance verification tasks using [Software] and [Software] to validate patient insurance information.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Determined donor eligibility by conducting screenings, interviewing prospective donors and obtaining medical histories.
- Obtained blood specimens by performing venipunctures and finger sticks [Number] times per day.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
- Monitored patients for reactions and verified sample quality.
- Used personal protective equipment correctly to protect coworkers and patients.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Phlebotomy Technician
WakeMed Cary Hospital
Cary, NC
02.2019 - 12.2021
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Handled insurance verification tasks using [Software] and [Software] to validate patient insurance information.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Obtained blood specimens by performing venipunctures and finger sticks [Number] times per day.
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
Phlebotomist Technician
Duke University
Durham, NC
03.2013 - 12.2021
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Packaged and shipped specimens to central lab daily.
- Handled insurance verification tasks using [Software] and [Software] to validate patient insurance information.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
Phlebotomist
Waverley Hematology Oncology
Cary, NC
03.2010 - 01.2013
- Centrifuged blood samples as outlined in clinical protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles.
Education
High School Diploma -
Cornerston Christian Academy
Peachtree Corners, GA05.2008
Phlebotomy/cna/med Tec
Providence Medical Institute
Raleigh, NC06.2007
Skills
- Issue and Complaint Resolution
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Creative Problem Solving
- Responding to Difficult Customers
- Computer Proficiency
- Team-Oriented and Cooperative
Timeline
Lab Technician
Lab Corp
01.2020 - 12.2021
Customer Service Representative
Duke Health
04.2019 - 01.2022
Phlebotomy Technician
WakeMed Cary Hospital
02.2019 - 12.2021
Phlebotomist Technician
Duke University
03.2013 - 12.2021
Phlebotomist
Waverley Hematology Oncology
03.2010 - 01.2013
High School Diploma -
Cornerston Christian Academy
Phlebotomy/cna/med Tec
Providence Medical Institute
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