Haleigh Fort
Alenhurst ,GA
Summary
Dynamic hospitality professional with extensive experience at IHOP, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction through effective multitasking and swift resolution of concerns. Skilled in POS systems and committed to maintaining high health and safety standards, ensuring exceptional dining experiences.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Host
IHOP
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Crew Trainer
IHOP
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Crew Chief
IHOP
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
IHOP
Savannah, GA /hinesville Ga
08.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Bradwell
Hinesville, GASkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Certification
Servsafe certification
Timeline
Server
IHOP
08.2021 - Current
Host
IHOP
Crew Trainer
IHOP
Crew Chief
IHOP
Bradwell