Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Haleigh Gilbert

Lake Charles,LA

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

4
4
years of professional experience

Work History

Bar Manager

Ob's Bar & Grill
08.2023 - Current
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Staff Member

Jimmy John's
01.2022 - 08.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Established positive relationships with customers and other staff members.
  • Responded sensitively and competently to service customers with diverse cultural backgrounds.
  • Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.

Manager on Duty

Bahama Bucks
05.2021 - 12.2021
  • Trained employees in essential job functions.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Developed and implemented strategies to increase sales and profitability.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Education

Bachelor of Arts - Graphic Design

McNeese State University
Lake Charles, LA
05-2024

Skills

  • Foodservice management
  • Performance monitoring
  • Upselling techniques
  • Team collaboration
  • Training and mentoring
  • Marketing and sales experience
  • Customer relations

Languages

French
Professional Working

Timeline

Bar Manager

Ob's Bar & Grill
08.2023 - Current

Staff Member

Jimmy John's
01.2022 - 08.2023

Manager on Duty

Bahama Bucks
05.2021 - 12.2021

Bachelor of Arts - Graphic Design

McNeese State University

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Haleigh Gilbert