Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haleigh Havard

Gulfport,MS

Summary

Dynamic and reliable professional with extensive experience in customer service at Scarlet Pearl Casino and Resort. Proven ability to enhance guest satisfaction through effective problem-solving and attention to detail. Skilled in time management and health and safety compliance, ensuring a clean and welcoming environment for all patrons.

Overview

6
6
years of professional experience

Work History

Cleaner

Bollinger Shipyards
10.2024 - Current
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.

Bartender

Scarlet Pearl Casino and Resort
01.2023 - 03.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Server

Scarlet Pearl Casino and Resort
12.2022 - 03.2024
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Server

Tailgater’s Sports Bar & Pub
05.2021 - 12.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server

Sakura Express
01.2019 - 08.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Barista

Scarlet Pearl Casino and Resort
12.2021 - 05.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained a clean and organized workspace for optimal productivity and safety.

Education

Diploma -

Moss Point High School
Moss Point, MS
05.2018

Skills

  • Customer service
  • Time management
  • Team collaboration
  • Reliability and punctuality
  • Problem-solving
  • Attention to detail
  • Health and safety compliance
  • Physical stamina
  • Professional appearance

Timeline

Cleaner

Bollinger Shipyards
10.2024 - Current

Bartender

Scarlet Pearl Casino and Resort
01.2023 - 03.2024

Server

Scarlet Pearl Casino and Resort
12.2022 - 03.2024

Barista

Scarlet Pearl Casino and Resort
12.2021 - 05.2022

Server

Tailgater’s Sports Bar & Pub
05.2021 - 12.2022

Server

Sakura Express
01.2019 - 08.2022

Diploma -

Moss Point High School

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