Haleigh Hutson
Colorado Springs,CO
Summary
Detail-oriented healthcare administrative professional with over 10 years of experience in patient coordination, scheduling, and clinical support within fast-paced medical environments. Highly skilled in HIPAA-compliant documentation, patient communication, and workflow optimization. Known for maintaining professionalism under pressure, managing complex schedules, and delivering excellent patient care. Seeking a remote, flexible administrative or patient coordination role. Dedicated professional with expertise in patient scheduling and insurance support. Proven ability to enhance customer satisfaction through effective communication and problem resolution.
Overview
17
17
years of professional experience
2
2
Certifications
Work History
Remote Insurance Sales
AO Globe Life
Tyler, TX
05.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Educated clients on insurance policies and coverage options to enhance their decision-making.
- Resolved customer inquiries and issues through effective communication, ensuring satisfaction and retention.
- Managed high call volumes, demonstrating professionalism and composure to support a positive customer experience.
Home Operations Manager
Self-employed
Whiteman Air Force Base, MO
01.2018 - 05.2025
- Coordinated complex schedules and appointments while managing multiple priorities remotely
- Handled confidential information with discretion and professionalism
- Managed budgeting, administrative tasks, and record-keeping
- Communicated effectively with external parties via phone, email, and messaging platforms
- Adapted quickly to changing needs while maintaining accuracy and organization
Oral Surgery Assistant
Southern Surgical Arts Tyler
Tyler, TX
01.2009 - 01.2018
- Coordinated patient scheduling and procedure preparation in a high-volume clinical setting
- Maintained accurate, HIPAA-compliant patient records and documentation
- Provided patient education and support before, during, and after procedures
- Assisted providers during procedures while monitoring patient vitals
- Managed front-office duties including insurance forms, billing support, and inventory coordination
- Served as a point of contact for patients, vendors, and clinical staff
Sales Associate
Buckle Inc
Tyler, TX
05.2010 - 01.2013
- Provided accurate information about products, prices and services.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed transactions using a point-of-sale system.
- Created promotional strategies that increased sales volume through targeted marketing efforts.
- Resolved customer complaints professionally, enhancing customer satisfaction and loyalty.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Collected payments and provided accurate change.
- Answered incoming telephone calls to provide store, products and services information.
- Trained new team members on cash register operation, stock procedures, and customer service best practices to ensure smooth onboarding.
Education
BBA - Business Administration And Management
University of Texas At Tyler
Tyler, TX12-2014
Skills
- Insurance and Billing Support
- Patient Communication (Phone, Text, Email)
- Patient Scheduling & Coordination
- Appointment & Calendar Management
- Administrative & Clerical Support
- Records management
- HIPAA & OSHA Compliance
- Workflow Optimization
- Time Management & Multitasking
- Customer Service Excellence
Accomplishments
- Recognized for superior performance through awards such as Employee of the Month
- Recognized for superior performance and dedicated service commitment through awards of Top Sales Associate Company wide
Certification
HIPPA & OSHA Trained
Timeline
Remote Insurance Sales
AO Globe Life
05.2025 - Current
Home Operations Manager
Self-employed
01.2018 - 05.2025
Sales Associate
Buckle Inc
05.2010 - 01.2013
Oral Surgery Assistant
Southern Surgical Arts Tyler
01.2009 - 01.2018
BBA - Business Administration And Management
University of Texas At Tyler