Haleigh Melville
Wyoming,MI
Summary
High motivated and enthusiastic individual with exceptional customer service skills and a friendly attitude! Seeking a full or part time position to apply many years of administrative experience to provide the best customer service and deliver excellent customer satisfaction in a professional manner.
Overview
10
10
years of professional experience
Work History
Office Administrative Assistant
Koetje Landscaping
Grand Rapids, Michigan
02.2024 - Current
- Answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Organized and maintained filing systems, both paper and electronic.
- Created expense reports, tracked invoices, and processed payments.
- Conduct market research to inform campaigns•
- Developing marketing strategies
- Creating marketing presentations and promotional briefs
- Advertising campaigns
- Collaborate with the design department
- Collect and analyze market research data
- Collecting and inputting marketing strategy data
- Content marketingDetermine what content will reach customersImplement strategy
- Analyze data to uncover industry trends
- Create and implement social media strategies
- Monitor project status and budget
- Optimizing websites for the search engines
- Provide product/service support
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Assisted with scheduling meetings and appointments for the office staff.
- Ordered supplies and maintained an inventory of office equipment.
- Managed employee records including payroll information, attendance tracking, vacation time requests.
- Coordinated travel arrangements for employees including flights, hotels and car rentals.
- Provided support to other departments by completing clerical tasks as needed.
- Collected data from various sources to create accurate financial statements on a monthly basis.
- Maintained confidentiality of sensitive data in accordance with company policies.
- Sorted mail daily for distribution throughout the organization.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Developed forms and procedures to improve workflow efficiency.
- Set up new hire paperwork according to company standards.
- Recorded minutes during weekly staff meetings.
- Updated contact lists regularly with current employee information.
- Responded promptly to customer inquiries via email or phone.
- Assisted in organizing events such as conferences or seminars.
- Tracked budget expenses related to departmental operations.
- Processed incoming invoices for payment in a timely manner.
- Compiled statistical reports related to sales activities.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Answered phones to direct callers, schedule appointments, and provide general office information.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Obtained scanned records and uploaded to database.
- Scanned physical documents and uploaded to encrypted databases for digital maintenance.
- Assisted with payroll preparation and entered data into cumulative payroll document.
- Directed clients and guests to correct departments, rooms, and staff members.
- Prepared payroll documents and maintained databases for financial offices.
- Tracked project performance data to generate reports and keep management informed of important trends.
- Drafted agendas, meeting notes and other documents to enhance collaborative process.
- Produced and distributed memos, newsletters, and other forms of communication.
- Scheduled and coordinated meetings and travel arrangements for staff.
- Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
- Drafted professional business documents for various managers and executives.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Directed customer inquiries to appropriate department personnel.
- Proofread content for typo-free emails and documentation.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Handled incoming calls and directed callers to appropriate department or employee.
- Responded to customer issues to provide immediate resolution and improve retention.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Composed, edited and typed complex memos and reports with job-related software.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Drove customer feedback to deliver information to management for corrective action.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
Sales/Marketing Manager
Reyes Builders & Painting, LLC.
Wyoming, MI
01.2022 - 01.2023
- Developed and implemented strategies to increase customer satisfaction and sales growth.
- Created marketing campaigns to promote products, services, and brand awareness.
- Analyzed market trends to identify new opportunities for product development and expansion into new markets.
- Managed cross-functional teams of designers, copywriters, web developers, marketers, and sales personnel.
- Conducted market research to inform pricing strategy decisions.
- Negotiated with vendors on behalf of the company to secure favorable terms for promotional materials.
- Planned trade shows and conventions in order to showcase products and services.
- Implemented CRM systems to track customer data and measure ROI on marketing activities.
- Created content such as press releases, website copy, blog posts, social media posts, email campaigns.
- Designed promotional materials such as flyers, brochures, catalogs, advertisements.
- Collaborated with external agencies or freelancers to produce high quality visuals for digital platforms.
- Established relationships with industry influencers in order to drive brand visibility online.
- Monitored competitor activity in order to gain a competitive edge over them.
- Built loyalty programs designed to reward customers for their continued patronage.
- Oversaw budget allocation for all marketing initiatives in order to ensure cost effectiveness.
- Coordinated efforts between the Marketing Department and Sales Team in order to maximize revenue potential from each sale opportunity.
- Evaluated performance metrics across multiple channels including organic search traffic, paid ad campaigns and social media engagement.
- Provided guidance and support to junior team members on various projects related to marketing and sales operations.
- Identified areas of improvement within existing processes and worked closely with IT department in implementing necessary changes.
- Developed internal training programs aimed at increasing efficiency and accuracy of sales representatives.
- Directed branding, sales enablement and PR strategies to support implementation of comprehensive marketing strategies.
- Contributed expertise to build successful marketing strategies, including direct, partner and social media approaches.
- Integrated communications campaigns to create awareness, develop pipeline and bring in new customers.
- Facilitated improvement in sales outcomes by holding performance evaluations to assess team members' strengths and weaknesses and counsel on improvement strategies.
- Motivated and mentored employees to increase knowledge, skills and career potential within company.
- Managed canvassing strategies to generate appointments for outside sales team.
- Defined marketing collateral and program strategies by working closely with product management teams.
- Spearheaded implementation, execution and growth of business channel partner program.
- Hired and motivated high-performing sales team.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
Customer Service Representative
Fifth Third Bank
10.2019 - 12.2021
- Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution
- Promote good customer experience by consistently providing best in class customer satisfaction by adhering to and applying customer experience key behaviors in a friendly demeanor, exemplifying a can-do attitude, and portraying a willingness to always help
- Have a developed rapport with the customer base and have knowledge of account ownership
- Act with confidence by answering and/or finding answers to customer questions and finding solutions to customer issues
- Be responsive and timely with correspondence and problem resolution
- Maintain a position of trust and responsibility by keeping all customer business confidential
- Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office
- Maintain a balancing record that is in line with policy and can find and correct outages and to enlist help as needed
- Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes
- Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary
- Consistently meet or exceed sales referrals, as set by management
- Actively involve self in daily huddles, sales, and staff meetings
- Maintain a well-developed working knowledge of the complete line of Retail products and services offered, taking responsibility to keep up to date and request assistance for further development needs
- Initiate conversations to uncover customer needs and effectively refer customers to business partners for the selling of bank products and services
Assistant Manager
Dollar Tree
08.2018 - 10.2019
- Assisting with all operational tasks within the store as delegated and assigned by the Store Manager with focus on the front-end and sales floor operations
- Also assist with the hiring, training, and development of store associates
Psychiatric Technician
Pine Rest
02.2016 - 08.2018
- Performs the role of physical and emotional care giver within an inpatient hospital environment to adult/ adolescent clients who are experiencing mental illness and/or other related disorders
- Provides a safe and secure environment for patients and staff in both individual and group settings
- Collaborates in day-to-day planning/development of patient programming and implementation of programs
- Assist with personal care activities
- Is responsible to actively participate in safety management, crisis intervention and prevention
- This also may include monitoring, assessment, de-escalation, implementation of restrictive measures, and emergency psychiatric and medical care
- May be required to survey, document, and report and all safety repair and maintenance needs
- Documents all progress notes, medication administration, and any other relevant information, reporting any immediate concerns according to departmental policies and procedures
- Responsible to monitor for and report to the designated staff any potential risk to person's served safety that could lead to an adverse outcome
Receptionist
Luv’s Manicure and Pedicure
06.2014 - 08.2016
- Warmly greeting clients, walking them to the proper beauty station and alerting assigned beauticians of their arrival
- Booking and confirming appointments via phone and email
- Processing transactions (cash and credit cards) and issuing receipts
Education
High School Diploma -
Wyoming High School
Wyoming, MI05.2014
Certificate of Technical Studies - Physical Sciences
Kent Career Technical Center
Grand Rapids, Michigan05-2013
Skills
- Database entry
- Spreadsheet development
- Vendor engagement
- Schedule and calendar management
- Telephone reception
- Scheduling and calendar management
- Scanning and copying
- Hospitality and accommodation
- Proofreading
- Meeting planning
- Social media oversight
- Billing and coding
- Leadership and supervision
- Payroll
- Payroll and accounts payable and receivable
- Scheduling appointments
- Filing
- Records retrieval
- Scheduling
- Letter preparation
- Mail handling
- Research
- Memo preparation
- Bookkeeping
- Check processing
- Attendance record management
- Multitasking and prioritization
- Data organization
- Supervising staff
- administer training modules
- Highly organized
- Back office operations
- Data retrieval systems
- AP/AR proficiency
- Payroll and budgeting
- Recordkeeping and bookkeeping
- Policy and procedure modification
- Statistical data gathering
- Customer and client relations
- Transporting files
- Payroll and benefits administration
- AR/AP
- Inventory supplies
- Quickbooks
- Culture building
- Operational planning
- Program coordination
- Entrepreneurial personality
- Cultural development
- Brand building
- Supply Chain Management
- Business marketing
- Customer Relationship Management
- Supervision and training
- Operational Efficiency
- Multitasking
- Business strategy
- Develop policies
- Reliability
- Profit and loss accountability
- Vendor Management
- Effective leader
- Employee reviews
- Marketing strategy
- Conflict Resolution
- Delegation
- Process Improvement
- Business Intelligence
- Staff hiring
- Budget Management
- Project Management
- Team building
- Cross-functional team leadership
- Budgeting and cost control
- Purchasing and planning
- Sales management
- Policy Development
- Systems implementation
- Problem-solving abilities
- Cost analysis and savings
- Adaptability
- Improve performance
- Policy/program development
Timeline
Office Administrative Assistant
Koetje Landscaping
02.2024 - Current
Sales/Marketing Manager
Reyes Builders & Painting, LLC.
01.2022 - 01.2023
Customer Service Representative
Fifth Third Bank
10.2019 - 12.2021
Assistant Manager
Dollar Tree
08.2018 - 10.2019
Psychiatric Technician
Pine Rest
02.2016 - 08.2018
Receptionist
Luv’s Manicure and Pedicure
06.2014 - 08.2016
High School Diploma -
Wyoming High School
Certificate of Technical Studies - Physical Sciences
Kent Career Technical Center