Haleigh Smith
Lady Lake
Summary
Dynamic and detail-oriented professional with extensive experience in medical administration at Citrus Cardiology Consultants. Proven ability in patient scheduling and insurance verification, ensuring compliance with HIPAA standards. Strong organizational skills and a commitment to exceptional customer service enhance patient experiences and operational efficiency.
Overview
13
13
years of professional experience
Work History
Medical Secretary
Citrus Cardiology Consultants
09.2024 - 12.2024
- Managed appointment scheduling and maintained updated patient records.
Cake Decorator
Publix
08.2024 - 09.2024
- Designed and decorated custom cakes to meet customer specifications and preferences.
- Collaborated with team members to streamline decorating processes and improve efficiency.
- Maintained cleanliness and organization of workstations in compliance with health standards.
Patient Access Representative
Tricity Medical Center
09.2023 - 12.2023
- Facilitated patient registration processes, ensuring accurate data collection and entry into electronic health records.
- Assisted patients with insurance verification and benefit information to enhance service delivery.
Cake Decorator
Stater Bros
04.2023 - 09.2023
- Operated cake decorating tools and equipment to create intricate designs and finishes.
- Designed and decorated custom cakes for various occasions, ensuring client specifications were met.
Bakery Clerk
Publix
08.2018 - 12.2018
- Assisted customers in selecting bakery items, providing exceptional service and product knowledge.
- Maintained cleanliness and organization of bakery displays to enhance customer experience.
- Assisted customers with product selection and inquiries, ensuring high-quality service.
Internet Sales Consultant
Ridenow Powersports
06.2018 - 08.2018
- Assisted customers in navigating online sales platforms to enhance shopping experience.
- Responded promptly to customer inquiries, ensuring high levels of satisfaction and engagement.
Server
Cody’s Roadhouse
12.2017 - 08.2018
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Efficiently managed multiple tables during peak hours, maintaining high service standards.
Fulfillment Specialist
Chewy Warehouse
03.2018 - 06.2018
- Operated warehouse management systems to track inventory levels and optimize stock availability.
Shift Lead
Pescatores Italian Restaurant
01.2016 - 01.2018
- Collaborated with team members to optimize workflow during peak hours, improving overall store efficiency.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
Front End Manager
Enzo’s to Go
01.2016 - 01.2017
- Supervised front-end operations to ensure high customer service standards.
- Trained and mentored staff on product knowledge and operational procedures.
- Coordinated team schedules to enhance workflow efficiency during peak hours.
Cashier
Publix
02.2012 - 02.2013
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Assisted customers with inquiries, providing exceptional service to enhance their shopping experience.
- Maintained cleanliness and organization of checkout area, promoting a welcoming environment for shoppers.
Education
Bachelors Of Science - Health Information Management
Rasmussen University
Ocala, FLAssociates Of Science - Health Information Technology
Rasmussen University
Ocala, FL09.2023
Skills
- Medical terminology
- Clinical support
- Customer service
- Patient scheduling
- Strong organizational skills
- Patient confidentiality adherence
- Medical records management
- Patient check-in
- Professional telephone etiquette
- Medicare/Medicaid
- HIPAA compliance
- Payment collection
- Insurance verification
- EMR updating
Timeline
Medical Secretary
Citrus Cardiology Consultants
09.2024 - 12.2024
Cake Decorator
Publix
08.2024 - 09.2024
Patient Access Representative
Tricity Medical Center
09.2023 - 12.2023
Cake Decorator
Stater Bros
04.2023 - 09.2023
Bakery Clerk
Publix
08.2018 - 12.2018
Internet Sales Consultant
Ridenow Powersports
06.2018 - 08.2018
Fulfillment Specialist
Chewy Warehouse
03.2018 - 06.2018
Server
Cody’s Roadhouse
12.2017 - 08.2018
Shift Lead
Pescatores Italian Restaurant
01.2016 - 01.2018
Front End Manager
Enzo’s to Go
01.2016 - 01.2017
Cashier
Publix
02.2012 - 02.2013
Bachelors Of Science - Health Information Management
Rasmussen University
Associates Of Science - Health Information Technology
Rasmussen University
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