Haleigh Walker
Daleville,IN
Summary
Highly detail-oriented and professional Branch Manager successful at meeting and exceeding branch goals. Passionate about providing excellent customer service and inspiring staff loyalty through strong leadership and communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Branch Manger
STAR Financial Bank
11.2022 - Current
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Personal Banker II
STAR Financial Bank
04.2019 - 11.2022
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
Assistant Branch Manager
Woodforest National Bank
12.2017 - 04.2019
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
Retail Banker
Woodforest National Bank
05.2014 - 12.2017
- Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.
- Streamlined account opening processes for improved efficiency and a better client experience.
- Collaborated with team members to achieve branch sales targets and enhance overall productivity.
- Identified opportunities for cross-selling financial products, resulting in higher revenue generation.
- Managed risk effectively by adhering to bank policies and procedures during transactions.
- Developed strong relationships with clients, creating lasting connections that contributed to business growth.
- Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
Education
High School Diploma -
Highland High School
Anderson, IN05.2010
Skills
- Work Prioritization
- Relationship Building and Management
- Shift Scheduling
- Performance Reviews
- Customer Service
- Interviewing and Hiring
- Branch Operations Management
- Coaching and Mentoring
- Cash Handling Expertise
- Banking
- Sales Expertise
- Goals and Performance
- Loans
- Fraud Prevention
- Financial Product Knowledge
- Cross-Selling and Upselling
Certification
- Notary NP0704847
- NMLS 1895247
Timeline
Branch Manger
STAR Financial Bank
11.2022 - Current
Personal Banker II
STAR Financial Bank
04.2019 - 11.2022
Assistant Branch Manager
Woodforest National Bank
12.2017 - 04.2019
Retail Banker
Woodforest National Bank
05.2014 - 12.2017
High School Diploma -
Highland High School
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