Haleluya Oma
Aurora,CO
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Barista
Lavazzza Coffee -Torino Italia -1895
03.2023 - 11.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Barista
Starbucks
11.2022 - 04.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Barista Shift Lead
Kabod Coffee
04.2022 - 10.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
Crew Member
McDonald's
02.2021 - 04.2022
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Education
High School Diploma -
Smoky Hill High School
Aurora, CO05.2023
Skills
- Coffee Expertise
- Foam Art
- Excellent Memory
- Fluent in Amharic
- New Hire Training
- Adaptive and Creative
- Team Leadership
- Team Player
- Opening and Closing Duties
- Food Running
- Beverage Preparation
- Cash Handling
Timeline
Barista
Lavazzza Coffee -Torino Italia -1895
03.2023 - 11.2023
Barista
Starbucks
11.2022 - 04.2023
Barista Shift Lead
Kabod Coffee
04.2022 - 10.2022
Crew Member
McDonald's
02.2021 - 04.2022
High School Diploma -
Smoky Hill High School
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