Summary
Overview
Work History
Education
Skills
Timeline
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Haleluya Oma

Aurora,CO

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience

Work History

Barista

Lavazzza Coffee -Torino Italia -1895
03.2023 - 11.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.

Barista

Starbucks
11.2022 - 04.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.

Barista Shift Lead

Kabod Coffee
04.2022 - 10.2022
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.

Crew Member

McDonald's
02.2021 - 04.2022
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.

Education

High School Diploma -

Smoky Hill High School
Aurora, CO
05.2023

Skills

  • Coffee Expertise
  • Foam Art
  • Excellent Memory
  • Fluent in Amharic
  • New Hire Training
  • Adaptive and Creative
  • Team Leadership
  • Team Player
  • Opening and Closing Duties
  • Food Running
  • Beverage Preparation
  • Cash Handling

Timeline

Barista

Lavazzza Coffee -Torino Italia -1895
03.2023 - 11.2023

Barista

Starbucks
11.2022 - 04.2023

Barista Shift Lead

Kabod Coffee
04.2022 - 10.2022

Crew Member

McDonald's
02.2021 - 04.2022

High School Diploma -

Smoky Hill High School

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Haleluya Oma