HALEY Abbey
Wichita,KS
Summary
Driven Department Manager offers 2-year history of leadership and operations management. Employs strong communication and planning skills to stay ahead of department needs and maintain team efficiency.
Overview
13
13
years of professional experience
Work History
Server
Johnny's Tavern Wichita
Wichita, KS
02.2026 - Current
- Monitored inventory levels and communicated supply needs to management for restocking purposes.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
Server
Dempseys Burger Pub
Wichita, KS
06.2025 - Current
- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Assisted in menu knowledge, guiding patrons in their selections and enhancing satisfaction.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Processed payments efficiently, handling cash and electronic transactions securely.
- Trained new servers on restaurant protocols and best practices for customer service excellence.
- Handled guest complaints professionally, resolving issues to maintain customer loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Assistant Manager
Hog Wild Pit BBQ
Wichita, KS
07.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Department Head Manager
McDonald's
Wichita, KS, USA
06.2022 - Current
- Company Overview: Lane Enterprises
- Managed schedules weekly for 85+ employees
- Uphold company standards and compliance requirements for operations
- Enhanced operations and boosted productivity through employee training, coaching and assignments
- Developed crew members into management
- Helped employees accomplish tasks during peak periods
- Managed daily cash intake
- Remained calm and professional in stressful circumstances and diffused tense situations
- Provided leadership, Insight, and mentoring to newly hired employees
- Customer retention
- Managed product inventory and tracked variances, implemented strategies to prevent loss
- Lane Enterprises
Associate
QuikTrip
Wichita, KS, USA
09.2015 - 11.2016
- Conducted price checks for customers and other staff members
- Restocked shelves and maintained orderly product displays
- Maintained a clean and safe shopping environment for customers
- Implemented loss prevention strategies to reduce shrinkage rates
- Managed cash register, including processing credit card and cash payments
- Organized back-stock items and ensured the sales floor was fully stocked
Catering Staff Member
Panera Bread
Derby, KS, USA
06.2013 - 06.2015
- Trained new staff on proper food handling techniques and customer service best practices
- Maintained cleanliness and organization in kitchen and serving areas to meet health standards
- Managed time effectively during peak hours to maintain smooth operation of the kitchen
- Monitored food temperatures to ensure safety and quality standards were met
Education
Associate Of General Studies - Finance
Wichita State University
Wichita, KS02-2025
Skills
- Staff development
- Employee scheduling
- Customer engagement and retention
- Motivational leadership
- Training and mentoring
- POS software
- Punctual and reliable
- Goal setting
- Policy enforcement
Timeline
Server
Johnny's Tavern Wichita
02.2026 - Current
Server
Dempseys Burger Pub
06.2025 - Current
Assistant Manager
Hog Wild Pit BBQ
07.2024 - Current
Department Head Manager
McDonald's
06.2022 - Current
Associate
QuikTrip
09.2015 - 11.2016
Catering Staff Member
Panera Bread
06.2013 - 06.2015
Associate Of General Studies - Finance
Wichita State University