Detail-oriented professional with over four years of customer service experience. Skilled in analyzing service metrics and implementing improvements, contributing to enhanced operational efficiency and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Automated Health Services
2025.07 - Current
Assisted customers with inquiries and resolved issues through effective communication and problem-solving skills.
Utilized customer service software to track interactions and ensure accurate information delivery.
Adapted quickly to new procedures, maintaining a high level of service during peak hours.
Provided support in managing customer accounts, ensuring timely updates and accurate data entry.
Sr. Service Center Representative
Sedgewick CMS
2020.01 - 2025.05
Managed customer inquiries and provided timely resolutions to enhance service satisfaction.
Collaborated with cross-functional teams to streamline processes and improve operational efficiency.
Analyzed service metrics to identify trends and implement improvements for customer support initiatives.
Trained new representatives on best practices, ensuring consistent service quality across the team.
Customer Service Representative
Teleperformance USA
2019.04 - 2020.04
Collaborated with team members to streamline processes, enhancing overall customer satisfaction levels.
Demonstrated product knowledge to effectively address customer concerns and promote services offered.
Maintained detailed records of customer interactions for follow-up and quality assurance purposes.
Contributed to team meetings by sharing insights on customer feedback and potential improvements in service delivery.