Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haley Averesch

Philadelphia,PA

Summary

Detail-oriented professional with over four years of customer service experience. Skilled in analyzing service metrics and implementing improvements, contributing to enhanced operational efficiency and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Automated Health Services
2025.07 - Current
  • Assisted customers with inquiries and resolved issues through effective communication and problem-solving skills.
  • Utilized customer service software to track interactions and ensure accurate information delivery.
  • Adapted quickly to new procedures, maintaining a high level of service during peak hours.
  • Provided support in managing customer accounts, ensuring timely updates and accurate data entry.

Sr. Service Center Representative

Sedgewick CMS
2020.01 - 2025.05
  • Managed customer inquiries and provided timely resolutions to enhance service satisfaction.
  • Collaborated with cross-functional teams to streamline processes and improve operational efficiency.
  • Analyzed service metrics to identify trends and implement improvements for customer support initiatives.
  • Trained new representatives on best practices, ensuring consistent service quality across the team.

Customer Service Representative

Teleperformance USA
2019.04 - 2020.04
  • Collaborated with team members to streamline processes, enhancing overall customer satisfaction levels.
  • Demonstrated product knowledge to effectively address customer concerns and promote services offered.
  • Maintained detailed records of customer interactions for follow-up and quality assurance purposes.
  • Contributed to team meetings by sharing insights on customer feedback and potential improvements in service delivery.

Education

High School Diploma -

Ottawa-Glandorf High School
Ottawa, OH

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Office Suite
  • Microsoft outlook
  • Prioritization
  • Word

Timeline

Customer Service Representative

Automated Health Services
2025.07 - Current

Sr. Service Center Representative

Sedgewick CMS
2020.01 - 2025.05

Customer Service Representative

Teleperformance USA
2019.04 - 2020.04

High School Diploma -

Ottawa-Glandorf High School
Haley Averesch