Haley Bailey
Wilburton,OK
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
9
9
years of professional experience
Work History
Key Manager, Server
RPW ENT LLC LOOKOUT KITCHEN
Wilburton, Oklahoma
05.2023 - Current
- Opening and closing procedures, prepping expo line for sides, salads and garnishes. Prepping server stations with beverages, napkins and straws.
- Greet guests, take orders and serve entrèes as well as cash guests out at the end of the meal experience.
- Build rapport with guests, ability to comp or void items off a tab to resolve any issues with the meal experience.
- Make change for cash transactions
- Resolved customer complaints promptly and professionally.
- Opened and closed store in absence of senior managers.
- Trained, managed and motivated employees to promote professional skill development.
Server
Pizza Hut
Wilburton, Oklahoma
08.2022 - 05.2023
- Ensured that each guest was served courteously, quickly, and efficiently.
- Cleaned tables and chairs to prepare dining area for next customers.
- Provided exceptional service to high volume of daily customers.
- Prepared and disassembled lunch buffet daily
Dog Bather
Dereka’s Paw Spa
Wilburton
12.2020 - 10.2021
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Toweled off pets after baths to remove excess water from fur coat.
- Bathed and groomed pets using gentle techniques.
- Assisted groomer with nail clipping, blow-drying and combing during peak hours.
- Checked for any skin issues such as sores, cuts, or ticks on the animal's body prior to bathing them.
- Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
- Provided advice on proper maintenance of pet's coat between groomings.
- Created consistent workflows by assisting with washing, drying and folding duties.
- Assisted with grooming tasks such as bathing, brushing, and nail trimming.
- Bathed and dried clients in preparation for specific services requested from owner.
Cashier, Firearm Sales
Turners Outdoorsman
Lake Forest, California
11.2018 - 11.2020
- Learned roles of other departments to provide coverage and keep store operational.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed customer payments quickly and returned exact change and receipts.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Welcomed customers, offering assistance to help find store items.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Adhered to social distancing protocols and wore mask or face shield.
- Conducted an appointment log book to manage influx of guests during social distancing restrictions during Covid 19
- Handling of Federal documents for firearm purchases and background checks
- Operated system to sell hunting and fishing licenses
- Conducted firearm safety demonstrations unless exemptions apply prior to firearm being released to guest
Server
Hikari Poke Bar
Lake Forest, CA
05.2016 - 07.2018
- Opening and closing procedures
- Prep tables and settings for guests
- Prepare beverages
- Counter register before and after shifts
- Take phone orders, groupon promotions and doordash
- Provide an excellent guest experience in a promot and pleasant manner
- Cleaned tables and chairs to prepare dining area for next customers.
- Provided exceptional service to high volume of daily customers.
- Prepared checks, itemizing total meal costs and taxes.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stocked service areas with supplies during slow periods.
Education
Associate of Science - Environmental Studies
Saddleback College
Mission Viejo, CA05-2020
Associate of Arts - Liberal Arts
Saddleback College
Mission Viejo, CA05-2020
High School Diploma -
El Toro High School
Lake Forest, CA06-2016
Skills
- Customer service
- Product descriptions
- Training program conduction
- POS operations
- Excellent communication
- Professionalism
- Active listening
- Customer service management
- Problem-solving
- Problem-solving abilities
- Attention to detail
- Willingness to learn
- Creativity and originality
- Customer satisfaction
- Analytical thinking
- Reliability
Timeline
Key Manager, Server
RPW ENT LLC LOOKOUT KITCHEN
05.2023 - Current
Server
Pizza Hut
08.2022 - 05.2023
Dog Bather
Dereka’s Paw Spa
12.2020 - 10.2021
Cashier, Firearm Sales
Turners Outdoorsman
11.2018 - 11.2020
Server
Hikari Poke Bar
05.2016 - 07.2018
Associate of Science - Environmental Studies
Saddleback College
Associate of Arts - Liberal Arts
Saddleback College
High School Diploma -
El Toro High School