Haley Baker
Portland,OR
Summary
Proven achiever with extensive experience in medical billing and finance, demonstrated at ZoomCare, Wells Fargo and UpGrade Inc. Excelled in HIPAA compliance and claims processing, enhancing patient satisfaction and financial accuracy. Skilled in teamwork and leveraging technology for efficiency. Achieved significant improvements in billing systems and customer service, showcasing a continuous learning mindset and collaboration prowess.
Overview
7
7
years of professional experience
Work History
Medical Billing Associate II
ZoomCare
Tigard, OR
01.2023 - Current
- Make calls to patients on past due accounts.
- Process patient refunds after verifying on the EOB that insurance payments and the patients over payment aligns with the refund amount.
- Balance the refund batch every day to ensure accuracy in the billing system and payer system.
- Work with patients to verify and update that correct insurance is on their chart at up to date for a smoother billing process.
- Responsible for going to the Post Office and collecting mail from the PO Box.
- Sort and file mail including but not limited to; EOB's, EOP's, work comp, remittance, physical checks, letters to providers and doctors.
- Proficient in EMR, ZenDesk, EasyPay and ZoomWare Billing.
Loan Servicing Specialist
UpGrade Inc.
Phoenix, AZ
04.2022 - 10.2022
- Worked in a call center setting servicing personal loans, auto refinance loans, revolving lines of credit.
- Proved to be successful with tight deadlines and a fast-paced environment.
- Negotiated payment agreements with delinquent borrowers.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Reading required scripts to adhere to policy and procedures.
- Verifying documents: Utility bills, bank statements, utility bills, pay stubs, W2's and tax returns.
- Dispute credit report information and follow up with the three main credit bureaus.
Credit Card Representative
Wells Fargo
Hillsboro, OR
10.2019 - 07.2021
- Answering phone calls in a fast paced environment; servicing credit cards.
- Deescalating high-stress situations.
- Verifying customers identity
- Understanding bank terminology, reading of income documents.
- Assisting customers with a multitude of issues including but not limited to; payments, online support, declined transactions, fraud and dispute cases, cash advances.
- Following the bank rules and regulations to ensure fair and accurate support that protects both the customer and the bank.
- Working independently and collaborating with others to assist customers.
Barista
Starbucks
Hillsboro, OR
06.2018 - 09.2018
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction.
- Maintained a clean and organized workspace for optimal productivity.
After School Director
City Christian Schools
Vancouver, WA
09.2017 - 06.2018
- Enhanced program effectiveness by developing and implementing innovative after-school activities.
- Collaborated with school administrators to align after-school programming with the school''s academic objectives.
- Improved student behavior through consistent enforcement of established rules and policies.
- Celebrated and rewarded student success, fostering a sense of pride and accomplishment among participants.
- Coordinated transportation services for participating students, ensuring reliable access to enriching after-school opportunities despite potential barriers such as distance or mobility issues.
- Engaged with parents and families to build positive relationships for children to thrive.
Education
High School Diploma -
Heritage High School
Vancouver, WA06.2017
Skills
- Medical Billing Software Proficiency
- HIPAA compliance awareness
- Claims Processing Proficiency
- Patient Confidentiality Practices
- Payment Posting Abilities
- Billing and Collection Procedures
- Knowledge of Banking and Finance
- Call center experience
- Proficient in most Google, Microsoft and Apple software and applications
Timeline
Medical Billing Associate II
ZoomCare
01.2023 - Current
Loan Servicing Specialist
UpGrade Inc.
04.2022 - 10.2022
Credit Card Representative
Wells Fargo
10.2019 - 07.2021
Barista
Starbucks
06.2018 - 09.2018
After School Director
City Christian Schools
09.2017 - 06.2018
High School Diploma -
Heritage High School