Jane Tanner
Maylene
Summary
Proven expertise in medical billing and customer service, demonstrated at Cypress Healthcare. Excelled in HIPAA compliance and ICD-10 knowledge, ensuring patient data protection while streamlining billing processes. Achieved efficient resolution of payment issues through effective communication, showcasing strong multitasking abilities and organizational growth.
Overview
21
21
years of professional experience
Work History
Medical Billing Associate
Cypress Healthcare
06.2020 - 01.2025
- Maintained strict compliance with HIPAA regulations by safeguarding sensitive patient information during the billing process.
- Assisted patients in understanding their financial responsibilities, explaining complex medical bills in an accessible manner.
- Demonstrated strong attention to detail while managing multiple priorities within a fast-paced environment, consistently meeting deadlines without sacrificing quality.
- Verified insurance of patients to determine eligibility.
- Posted payments and collections on regular basis.
- Responded to customer concerns and questions on daily basis.
- Utilized various software programs to process customer payments.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Senior Claims Analyst
Greenway Health LLC
08.2007 - 05.2020
- Responded to front line billing support for several clients' accounts.
- Work with each client's representatives to communicate status on client's accounts receivables.
- Resolved error or rejections due to coding, updates, charge entry or omissions.
- Responsible for all aspects of claims processing for each account in timely and accurate manner.
- Follow up on outstanding claims with insurance payers.
- Prepared appeals to dispute any denied claims.
International Customer Service Coordinator
Carlisle Power Transmission Products
03.2004 - 06.2007
- Responsible for inside sales, process product orders in a timely manner for customers in Latin America, Europe, Australia, New Zealand and Asia.
- Track order status from initial entry through shipment.
- Multitasking, assisted customers with questions, inquires regarding product.
- Assisted forwarders with necessary shipment paperwork to export shipments by sending detailed packing list and invoices.
- Processed product quotes.
Education
Associate of Science - Management
Springfield College, Springfield, MO, US
Springfield, MO10-1997
Skills
- Medical billing software proficiency
- HIPAA compliance awareness
- ICD-10 knowledge
- Organizational growth
- Payment posting
- Claim appeals experience
- Customer service
- Multitasking and organization
- HIPAA compliance
- Claim submission
- Electronic health record software
- Commercial and private insurance
Languages
Spanish
Native or Bilingual
Timeline
Medical Billing Associate
Cypress Healthcare
06.2020 - 01.2025
Senior Claims Analyst
Greenway Health LLC
08.2007 - 05.2020
International Customer Service Coordinator
Carlisle Power Transmission Products
03.2004 - 06.2007
Associate of Science - Management
Springfield College, Springfield, MO, US
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