Haley Braley
Texarkana ,TX
Summary
Dynamic and reliable professional with exceptional customer service skills. Proven ability to enhance guest engagement and satisfaction through effective multitasking and task prioritization. Strong cash handling expertise complemented by a warm demeanor, fostering positive interactions and loyalty among customers. Committed to maintaining high cleanliness standards and team collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Tamollys
Texarkana
03.2023 - Current
- Provided excellent customer service, ensuring timely order delivery and guest satisfaction.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Collaborated with kitchen staff to ensure accurate order preparation and special requests fulfillment.
- Effectively managed multiple tables, prioritizing tasks during peak hours to enhance efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Customer Service Cashier
The Home Depot Inc
Texarkana, TX
03.2022 - 12.2023
- Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
- Assisted customers with product inquiries and provided recommendations to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to optimize workflow and customer satisfaction.
- Operated point-of-sale systems, ensuring quick and accurate transaction processing during peak hours.
- Trained new cashiers on operational procedures and customer service best practices for seamless integration.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Beauty Sales Associate
Dillard's
Texarkana
09.2020 - 03.2022
- Assisted customers with product selection and application techniques
- Provided information on beauty products and promotions to enhance customer experience
- Maintained cleanliness and organization of sales floor and product displays
- Supported inventory management by restocking shelves and tracking stock levels
- Engaged in ongoing product training to stay updated on beauty trends
- Processed transactions efficiently at point of sale while ensuring accuracy
- Collaborated with team members to achieve sales goals and improve service quality
- Addressed customer inquiries and resolved issues to ensure satisfaction
- Increased beauty product sales by providing personalized consultations and recommendations to clients.
- Maintained a clean, organized work area which facilitated efficient client interactions and helped to maintain a professional store image.
Education
Phlebotomy
Texarkana College
Texarkana, TXSkills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Hospitality service expertise
Memory retention
Customer service
Cleanliness standards
Team collaboration
Sales techniques
Task prioritization
Multitasking and organization
Positive guest interactions
Positive and professional
Calm demeanor
Team player
Reliable and responsible
Warm and friendly
Certification
Phlebotomy
Timeline
Server
Tamollys
03.2023 - Current
Customer Service Cashier
The Home Depot Inc
03.2022 - 12.2023
Beauty Sales Associate
Dillard's
09.2020 - 03.2022
Phlebotomy
Texarkana College