Haley Brooks
Tulsa
Summary
Dedicated and reliable employee with experience in customer service, ministry, art, photography and other creative outlets. Works effectively and respectfully both independently and in a team setting. Flexible with a passion for learning new things.
Overview
17
17
years of professional experience
Work History
Server
Smoke Woodfire Grill
Tulsa
11.2025 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Managed food and drink orders efficiently using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Upsold daily specials and promotions to enhance guest dining experience.
- Handled customer inquiries and resolved issues promptly and professionally.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Home Furnishing Specialist
Ashley Home Furniture
Tulsa
06.2024 - Current
- Researched best selling furniture in the company
- Implemented business practices in order to generate new orders and communicate accurate information to customers regarding the status of their orders
- Memorized details of specific fabric, wood, and other materials used in the making of the furniture
- Great and guide customers through the sale
- Exercise people skills
- Overcome objections to financing
- Persuade customers to add 5year furniture protection as an additional charge and help them see the value
- Participated in ongoing training and compliance activities.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Determined consumer needs to provide products and services appealing to larger market.
Retention Agent/ Account Executive
Dish Network
Tulsa, OK
03.2021 - 06.2024
- Resolved customer service or billing issues by exchanging merchandise, refunding money or adjusting bills.
- Explained new products and services to customers.
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Received information regarding identified problems and devised responses to satisfy concerns.
- Referred unresolved customer service issues to designated departments for investigation.
- Conferred with customers to take or enter orders, cancel accounts and gather details of complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
Custom Framer
Hobby Lobby
Tulsa
07.2020 - 03.2021
- Helped customers select, design, and customize framing combinations for cherished photos, paintings, needle arts, and shadow boxes for items with sentimental value
- Measuring, decimals and fractions
- Worked on production involving cutting mats, installing art into frames, needle art pinning, and glass cutting
- Completes additional responsibilities for the store such as closing duties, cleaning, returns, and guiding customers to find items in the store
Barista Trainer
Starbucks
Tulsa
09.2015 - 07.2020
- Created hand-crafted beverages based upon customer preferences
- Monitored cafe for seating availability, safety and wellbeing of guests.
- Prepared more than 50 drinks per shift with high accuracy and consistent customer satisfaction
- Followed health, safety and sanitation guidelines
- Checked temperatures of freezers, refrigerators and heating equipment on frequent basis.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Increased sales through leading regular coffee and tea tastings and showcasing seasonal items
- Maintained calm demeanor during high-volume periods and special events.
- Addressed and resolved customer concerns by fixing and remaking beverages or providing refunds.
- Managed morning rush of over 60 customers per half hour with efficient, timing and customer service.
Summer Nanny
Stella Courtney
Tulsa
05.2015 - 08.2015
- Helped children complete summer homework packet and special assignments daily to support academic memory
- Coordinated summer activities and transportation for 2 children for practices and events.
- Monitored playtime to prevent overuse of technology or television
- Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
- Performed light housekeeping duties, such as preparing meals, cleaning laundry, tidying bedrooms, and vacuuming
3D Intern
Victory Christian Center
Tulsa
05.2015 - 08.2015
- Assisted with creative projects and displays
- Painting murals
- Chalk art for signs for events
- Organized supplies for creative projects
- Completed tasks to improve hospitality during Victory Young Adult service
- Collaborated with teams to improve the weekly service
- Altar ministry prayer during end of service
- Learned how to prepare a short testimonial story for small group setting
Preschool Teacher
Victory Kids Care
Tulsa
08.2010 - 01.2015
- Taught children foundational skills such as colors, shapes and letters.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Established indoor and outdoor safe play environments for toddler-age children.
- Organized and led activities to promote physical, mental and social development.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Developed professional relationships with parents, teachers, and directors.
- Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
Sales Associate
DEB stores
Meriden
10.2009 - 12.2010
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Provided informative customer service to assist in product selection.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Offered product and service consultations and employed upselling techniques.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Education
Certificate of Ministry Credits - Ministry
Victory Bible Institute
Tulsa, OK05.2013
High School Diploma -
O.H.Platt High School
Meriden, CT06.2009
Skills
- Time management
- Customer service
- Organization
- Basic math
- Espresso machine operation
- Tea expertise
- Safe food handling practices
- Up-selling
- Coffee expertise
- Handling credit transactions
- Cooperative team player
- Multitasking
- Merchandising knowledge
- Cash handling accuracy
- Reliable and punctual
- Written and oral communication skills
- Customer- and service-oriented
- POS system operation
- Volunteer programs
- Teambuilding
- Working collaboratively
- Meeting and event planning
- Prayer groups
- Discipleship
- Project planning
- Friendly, positive attitude
- Adobe PhotoShop
- Mural and scenic art creation
- Art composition
- Watercolor
- Photography
Accomplishments
- Developed creative and appealing latte art techniques and instructed coworkers in method.
- Won Barista Championship in 2017
Timeline
Server
Smoke Woodfire Grill
11.2025 - Current
Home Furnishing Specialist
Ashley Home Furniture
06.2024 - Current
Retention Agent/ Account Executive
Dish Network
03.2021 - 06.2024
Custom Framer
Hobby Lobby
07.2020 - 03.2021
Barista Trainer
Starbucks
09.2015 - 07.2020
Summer Nanny
Stella Courtney
05.2015 - 08.2015
3D Intern
Victory Christian Center
05.2015 - 08.2015
Preschool Teacher
Victory Kids Care
08.2010 - 01.2015
Sales Associate
DEB stores
10.2009 - 12.2010
Certificate of Ministry Credits - Ministry
Victory Bible Institute
High School Diploma -
O.H.Platt High School