Haley Bryson
Rossville,GA
Summary
Dynamic professional with extensive experience in customer service and office administration, notably at Ingles and Jasper Middle School. Proven ability to enhance customer satisfaction and streamline operations through effective communication and organization. Skilled in document preparation and task prioritization, fostering a collaborative environment that drives team success and improves service delivery.
Overview
10
10
years of professional experience
Work History
Secretary
Jasper Middle School
Jasper, TN
03.2022 - Current
- Managed school communications, ensuring timely distribution of information to staff and parents.
- Organized and maintained student records, enhancing accessibility and compliance with district regulations.
- Coordinated scheduling for meetings and events, optimizing use of resources and time.
- Assisted in preparing reports and documents, contributing to accurate record-keeping practices.
- Provided administrative support to faculty, streamlining daily operations and improving workflow efficiency.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Customer Service Manager
Ingles
Jasper, TN
10.2015 - 03.2020
- Enhanced customer satisfaction through effective complaint resolution and personalized service strategies.
- Trained and mentored team members on best practices for customer interaction and support.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Patient Care Technician
Erlanger Hospital
Chattanooga, TN
07.2018 - 10.2018
- Monitored patient vital signs, ensuring timely identification of changes in health status.
- Assisted nursing staff with daily patient care activities, enhancing overall service efficiency.
- Provided support during medical procedures, facilitating smooth operations and patient comfort.
- Maintained cleanliness and organization of patient areas, contributing to a safe environment.
- Educated patients on post-treatment care, improving compliance with recovery protocols.
- Documented patient information accurately in electronic health records, ensuring data integrity and accessibility.
Education
High School Diploma -
Marion County High School
Jasper, TNSkills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Keyboarding skills
- File management
- Document preparation
- Calendar management
- Multi-line phone systems
- Mail distribution
- Digital file management
- Record preparation
- Inter-office communications
- Meeting support
- Equipment sterilization
- Phone etiquette
- Task prioritization
- Reception functions
Timeline
Secretary
Jasper Middle School
03.2022 - Current
Patient Care Technician
Erlanger Hospital
07.2018 - 10.2018
Customer Service Manager
Ingles
10.2015 - 03.2020
High School Diploma -
Marion County High School