Haley Byrnes
Stephens City,VA
Summary
Hardworking and motivated job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals. Strong leader and problem-solver dedicated to maintaining a successful career. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Century Termite And Pest Control
06.2020 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Processed payments for customers through check, card, and ACH.
- Scheduled inspections for Pest and Termite Technicians.
- Responsible for maintaining adequate amount of leads for inspectors.
Team Member
Chic-Fil-A
08.2019 - 06.2020
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Knowledgeable of products and services being given to customers.
- Front of house working face-to-face with customers.
- Used cash register for cash and card services.
- Back of house following food preparation guidelines.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Summer Basic Recreation Camp Assistant
Frederick County Parks & Recreation
06.2019 - 08.2019
- Enhanced camper experience by planning and executing engaging activities and events.
- Assisted in maintaining a safe and clean camp environment for the well-being of all campers.
- Supported camp staff with daily tasks, ensuring smooth operations and efficient processes.
- Guided campers through various outdoor activities, promoting physical fitness and teamwork.
Education
High School Diploma -
Sherando High School
Stephens City, VA06.2019
Skills
- Consultative Sales
- Data Entry
- Scheduling
- Information Security
- Customer Service
- Teamwork
- Communicative
- Leadership
- Problem Solving
- Motivation
- Reliable
- Loyal
References
References available upon request.
Timeline
Customer Service Representative
Century Termite And Pest Control
06.2020 - Current
Team Member
Chic-Fil-A
08.2019 - 06.2020
Summer Basic Recreation Camp Assistant
Frederick County Parks & Recreation
06.2019 - 08.2019
High School Diploma -
Sherando High School
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