Haley Caldwell
Hazard,KY
Summary
Dynamic and organized professional with extensive experience as a receptionist at Primary Care Centers of Eastern Kentucky. Proven ability to enhance customer satisfaction through effective communication and strong multitasking skills. Adept at managing appointment scheduling and maintaining accurate records, contributing to streamlined office operations and a welcoming environment for clients.
Overview
5
5
years of professional experience
Work History
Receptionist
Primary Care Centers of Eastern Kentucky
08.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
Receptionist
Appalachian Heart & Vascular
07.2020 - 08.2024
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Tech
King Pharmacy
07.2020 - 08.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
American Home School
2016
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Appointment scheduling
- Greeting and seating clients
- Office administration
- File management
- Multi-line telephone operation
- Document management
- Clerical support
- Tech-Savvy
Timeline
Receptionist
Primary Care Centers of Eastern Kentucky
08.2024 - Current
Receptionist
Appalachian Heart & Vascular
07.2020 - 08.2024
Tech
King Pharmacy
07.2020 - 08.2021
American Home School
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