HALEY CALDWELL
Mount Vernon
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
4
4
years of professional experience
Work History
Office Manager
Riverside Chiropractic Clinic
10.2025 - Current
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported insurance verification processes to enhance billing efficiency including submitting for Prior Authorizations, referrals, and MNR's.
- Managed and oversees billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
Direct Support Professional
Civitan Foundation
02.2023 - 04.2024
- Assisted individuals with developmental disabilities in supporting their overall well-being. Helped develop customized care plans tailored to individuals based on their needs. Administered medications to clients, ensuring precise dosage.
Chiropractic Assistant
100% Chiropractic
09.2022 - 02.2023
- Handled scheduling, billing responsibilities, and processed insurance claims. Conducted patient evaluations and formulated treatment plans. Instructed patients on performing home exercises for rehabilitation.
Education
Medical Assisting -
Brookline College
Tempe, AZ05-2024
Skills
- Account and claims management
- Documentation skills
- HIPAA compliance
- Insurance coverage verification
- Office management
- Communication and feedback
- Workload balancing
- Efficiency improvement
Timeline
Office Manager
Riverside Chiropractic Clinic
10.2025 - Current
Direct Support Professional
Civitan Foundation
02.2023 - 04.2024
Chiropractic Assistant
100% Chiropractic
09.2022 - 02.2023
Medical Assisting -
Brookline College