Haley Campbell
Hays County Sheriff's Office
New Braunfels
1
Certification
14
years of professional experience
Experienced Lead Emergency Communications Officer with a strong record of public safety support, team leadership, and calm decision-making in high-pressure environments. Skilled in dispatch coordination, training, and accurate information management.
Work History
Lead Emergency Communications Officer
3 Years 9 Months- Supervised daily workflows, ensuring consistent adherence to safety and quality standards.
- Coordinated staff assignments, balancing workloads to maintain efficient operations.
- Trained new team members on procedures, expectations, and equipment use.
- Monitored performance, addressed issues promptly, and reinforced accountability.
- Communicated priorities clearly, aligning team efforts with production and scheduling needs.
- Reviewed completed work for accuracy, correcting errors before final approval.
- Prioritized emergency calls and dispatched police, fire, and EMS units using CAD systems.
- Coordinated radio communications with field responders to maintain accurate incident updates.
- Documented call details, locations, and response actions with precision in dispatch logs.
- Monitored unit status and relayed critical information to support rapid incident resolution.
- Guided new dispatchers on call handling, radio protocols, and emergency communication standards.
Emergency Communications Officer
1 Year 5 Months- Answered emergency calls, obtained critical details, and prioritized incidents for immediate response.
- Dispatched law enforcement units using CAD and multi-line phone systems.
- Monitored radio traffic, relayed updates, and maintained accurate incident status records.
- Performed NCIC and TCIC records checks to support officer safety and response decisions.
- Coordinated communication between deputies, fire, and EMS for seamless incident management.
- Documented call information clearly and verified data entry for dispatch accuracy.
- Calmed distressed callers, gathered essential information, and guided them through emergencies.
- Improved communication between first responders and the public by providing accurate information during high-pressure situations.
Warrants Records Clerk
3 Years- Verified outstanding warrants, matched identifying information, and resolved record discrepancies.
- Processed warrant records, ensuring accuracy, completeness, and timely entry into law enforcement systems.
- Coordinated with deputies, courts, and other agencies to confirm warrant status and service details.
- Maintained confidential criminal justice records in compliance with sheriff's office and legal requirements.
- Responded to internal and external requests for warrant information with professionalism and attention to detail.
- Monitored record workflow, prioritized urgent updates, and supported efficient processing of sensitive case information.
Emergency Communications Officer
5 Years 4 Months- Enhanced emergency response times by efficiently managing incoming calls and dispatching appropriate resources.
- Trained new dispatch staff on radio procedures, call handling, and emergency communication protocols.
- Coordinated additional resources during major events or disasters.
- Participated in ongoing training sessions to stay current on best practices within the field of emergency communications.
- Demonstrated empathy and compassion while assisting distressed callers, maintaining professionalism under emotional circumstances.
- Collaborated with other agencies, such as police and fire departments, to coordinate a seamless response to various incidents.
- Reduced response times with meticulous attention to detail when entering data into the dispatch system, ensuring accuracy and efficiency throughout the process.
Education
High School Diploma
Skills
Emergency response
Safety protocols
Data verification
Information gathering
Workflow optimization
Problem-solving
Attention to detail
Teamwork and collaboration
Stress tolerance
Listening skills
Certification
- Master Telecommunicator License
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- CTO - Communications Training Officer
- EFD - Emergency Fire Dispatch
- EPD - Emergency Police Dispatch
Timeline
Lead Emergency Communications Officer
Hays County Sheriff's Office
01.2023 - CurrentRead More
Emergency Communications Officer
Hays County Sheriff's Office
08.2021 - 01.2023Read More
Warrants Records Clerk
Hays County Sheriff's Office
08.2018 - 08.2021Read More
Emergency Communications Officer
Hays County Sheriff's Office
04.2013 - 08.2018Read More
Canyon Lake High School
High School Diploma
Read More