Haley Capobianco
Smyrna,TN
Summary
Experienced Property Manager with a robust understanding of property operations and maintenance, including financial management, tenant relations, and regulatory compliance. Strong skills in fostering tenant relationships and negotiating lease agreements to achieve high occupancy rates. Demonstrated ability to implement strategic improvements in property management processes that contribute to operational efficiency and profitability.
Overview
10
10
years of professional experience
Work History
Property Manager
Cushman & Wakefield
Nashville, Tennessee
11.2023 - Current
- Supervised production of annual rent, operating expense, and real estate tax adjustments.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Facilitated tenant paperwork processing and verification.
- Drafted and monitored budgets for overall maintenance and operations.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Collected monthly assessments, rental fees, deposits and payments.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
- Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
- Handled resident complaints and expedited maintenance requests.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
Assistant Manager
Cushman & Wakefield
Nashville
09.2023 - 11.2023
- Collaborated with management on developing strategic plans for achieving business goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Produced thorough, accurate and timely reports of project activities.
- Recruited and trained new employees to meet job requirements.
- Maintained up-to-date knowledge of company products and services.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
Leasing Consultant
Cushman & Wakefield
Nashville
11.2021 - 09.2023
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Conducted tours of available apartments, highlighting features and amenities.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Used conflict resolution skills to quickly resolve issues among residents.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Maintained accurate records of correspondence with and from tenants.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Detailed application requirements and answered questions from prospective tenants.
- Worked effectively in team environments to make the workplace more productive.
Teacher
Primrose Schools
Nashville
11.2020 - 11.2021
- Met with parents to discuss child behavior and academic progress.
- Encouraged critical thinking skills through problem solving activities.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Engaged with children on individual basis to build positive, trusting relationships.
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
Sandwich Artist
SUBWAY®Restaurants
Mayfield, New York
05.2015 - 11.2020
- Followed established procedures for handling money transactions accurately.
- Assembled and served meals according to specific guest requirements.
- Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Assisted team members during peak hours when necessary.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
Education
Bachelor - Business Management
SUNY At Canton
Canton Ny05-2020
Skills
- Debt control
- Work order monitoring
- Tenant relations
- Lease administration
- Vendor management
- Fair housing compliance
- Administrative support
- Lease renewals
- Preventive Maintenance
- Leasing operations
- Payment collection
- Yardi voyager
- Knock
- Ops technology
Timeline
Property Manager
Cushman & Wakefield
11.2023 - Current
Assistant Manager
Cushman & Wakefield
09.2023 - 11.2023
Leasing Consultant
Cushman & Wakefield
11.2021 - 09.2023
Teacher
Primrose Schools
11.2020 - 11.2021
Sandwich Artist
SUBWAY®Restaurants
05.2015 - 11.2020
Bachelor - Business Management
SUNY At Canton