Summary
Overview
Work History
Education
Skills
Timeline
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Haley Chang

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level hospitality position. Ready to help team achieve company goals and learn new professional skills.

Overview

5
5
years of professional experience

Work History

Server

Kkoki Korean BBQ
11.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, set reservations, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales significantly by upselling higher-end products to customers.

Server

541 Sushi
02.2022 - 08.2022
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Farm Laborer

The Country Egg
07.2018 - 08.2021
  • Operated farm equipment such as egg washing machines, driving equipment, tools used on the farm.
  • Constructed new ideas and equipment to help efficiency and cleanliness of eggs.
  • Managed and inspected egg packages being sent out to grocers.
  • Delivered egg packages throughout Portland and Eugene, Oregon.

Education

Business -

University of Oregon
Eugene, OR

Diploma -

Parkrose High School
Portland, OR

Skills

  • Managing Multiple Tasks
  • Technical Knowledge
  • Communication
  • Efficiency
  • Responsible

Timeline

Server

Kkoki Korean BBQ
11.2022 - Current

Server

541 Sushi
02.2022 - 08.2022

Farm Laborer

The Country Egg
07.2018 - 08.2021

Business -

University of Oregon

Diploma -

Parkrose High School

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Haley Chang