Haley Chapman
Hudsonville,MI
Summary
I am a highly energetic and efficient professional with a proven track record of delivering results in fast-paced work environments. I am known for a strong work ethic and the ability to efficiently tackle tasks and projects. I demonstrate a keen aptitude for collaboration, thriving in team-oriented settings. Excelling in dynamic, high-pressure situations and consistently meeting deadlines. Adaptable and resilient, with a positive attitude that contributes to a motivating work atmosphere. I am adept at maintaining composure while managing multiple responsibilities. I am seeking opportunities to leverage my high-energy approach, efficiency, and team collaboration skills to contribute to a dynamic work environment.
Overview
3
3
years of professional experience
Work History
Server
Red Robin
Grandville, MI
01.2022 - 01.2024
- Interacted with customers to give them a good experience
- Cleaned tables and chairs to prepare the dining area for the next customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Maintained a polite and professional demeanor to patrons to encourage inquiries and order placements.
- Provided exceptional service to a high volume of daily customers.
Cashier
Menards
Wyoming, MI
05.2022 - 08.2022
- Preserved the appearance of the store by arranging and replenishing displays and merchandise racks.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Operated cash register or POS system to receive payment by cash, check, and credit card.
- Issued receipts, refunds, credits, or changes due to customers.
- Operated cash register efficiently and accurately, and processed payments by cash, check, credit card, gift card, or automatic debit.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Shift Manager
Firehouse Subs
Novi, MI
09.2020 - 12.2021
- Coached employees on interactions with customers to drive exceptional service.
- Managed daily cash intake by counting out registers and tabulating profits.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Delegated tasks to multiple employees while maintaining an efficient workplace.
- Inspected work areas regularly for cleanliness and organization standards.
- Enforced safety standards throughout the store including proper use of equipment.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Developed and maintained positive working relationships with staff, customers, and vendors.
Education
High School Diploma -
Grand Rapids Catholic Central
Grand Rapids, MI05-2023
Skills
- Food Delivery
- Food Inspection
- Safe Food Handling
- Supply Restocking
- Table Setting
- Guest Engagement
- Order Management
- Table Bussing
- Performance Improvement
- Sales Expertise
- Regulatory Compliance
- Relationship Management
- Exceptional Customer Service
- Sales Techniques
- Check Payment Processing
- Positive and Professional
- Point of Sale (POS) System Operations
- Professional Appearance
- Cash Handling
- Strong Work Ethic
- Quality Control
Affiliations
- I play at a college level for lacrosse down in Florida
Accomplishments
- At my first job I was promoted to shift leader
- I have multiple awards for lacrosse
Timeline
Cashier
Menards
05.2022 - 08.2022
Server
Red Robin
01.2022 - 01.2024
Shift Manager
Firehouse Subs
09.2020 - 12.2021
High School Diploma -
Grand Rapids Catholic Central
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