Summary
Overview
Work History
Education
Skills
Timeline
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Haley Courser

Las Vegas,NV

Summary

Dynamic leader with track record of effective team leadership, within a retail environment and fine dining establishments. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, customer relations and creating a healthy, happy work environment.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Aeropostale
09.2024 - 01.2025
  • Supervised day-to-day operations to meet performance, sales, and visual expectations.
  • Developed strong working relationships with staff, creating a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Sales Associate

Nike
11.2023 - 08.2024
  • Oversaw all apparel visuals on sales floor and back of house, ensuring new product was being thoroughly shown.
  • Delegated tasks to employees when there were multiple tasks that needed to be completed.
  • Received and organized daily shipments, reporting and discrepancies that were found.
  • Upheld organization standards, ensuring that all product was accessible and easily found for entire team.
  • Gave daily reports on finished tasks, or future plans I had planned for the visual team.

Hostess

SushiSamba
03.2023 - 11.2023
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining room clean and ready for guests.

Sales Associate

Nike
07.2022 - 03.2023
  • Provided positive first impressions to welcome new and returning customers.
  • Organized racks and shelves to maintain visual appeal, and bring engagement from customers to specific promoted merchandise.
  • Assisted customers locate products and checked store systems for merchandise in other locations.
  • Managed returns, exchanges and refunds in accordance with store policy.

Store Manager

Shoe Palace
04.2018 - 06.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

Co-Manager

Journeys
07.2017 - 03.2018
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.

Education

High School Diploma -

Desert Oasis
Las Vegas, NV
06-2018

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Time management
  • Staff training and development
  • Staff supervision
  • Visual merchandising
  • Delegating tasks
  • Problem-solving

Timeline

Assistant Manager

Aeropostale
09.2024 - 01.2025

Sales Associate

Nike
11.2023 - 08.2024

Hostess

SushiSamba
03.2023 - 11.2023

Sales Associate

Nike
07.2022 - 03.2023

Store Manager

Shoe Palace
04.2018 - 06.2022

Co-Manager

Journeys
07.2017 - 03.2018

High School Diploma -

Desert Oasis

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Haley Courser