HALEY CRAFT
Anderson,SC
Summary
Customer Service Representative with 5+ years of hands-on experience delivering calm, professional support in fast-paced retail and healthcare-adjacent environments. Skilled in complaint resolution, conflict mediation, service and merchandise upselling, and refund management, with a history of improving customer satisfaction and meeting sales targets through clear communication and product knowledge. Reliable team player who prioritizes timely follow-through, de-escalation, and process adherence while seeking opportunities to expand responsibilities and contribute to improved customer experience.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Skins Hot Dogs
Anderson, SC
09.2021 - Current
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Answered inbound calls, chats and emails to facilitate customer service.
- Maintained a high level of professionalism when dealing with difficult customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided exceptional customer service to ensure customer satisfaction.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided top quality control and eliminated downtime to maximize revenue.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Developed positive relationships with customers through friendly interactions.
- Maintained a clean workplace.
CNA
Not Employed
Anderson, SC
10.2022 - 01.2023
- Supported non-ambulatory residents in range of motion exercises.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Participated in educational programs designed to improve knowledge of health care practices.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Facilitated communication between patients, family members, and healthcare professionals.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Answered patient call lights promptly and responded to requests appropriately.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
Education
BBA - Business Administration and Management
USC Upstate
Spartanburg, SCHigh School Diploma - undefined
West Side High School
Anderson, SC06.2023
Skills
- Complaint resolution
- Retail marketing
- Service upselling
- Prioritization
- Assertiveness
- Conflict mediation
- Merchandise upselling
- Professional telephone demeanor
- Refund management
- Stress management
- Calm demeanor
- Verbal and written communication
- Multi-task management
- Relationship building
- Creative problem solving
- Positive and professional
- POS systems expert
- Adaptability and flexibility
Timeline
CNA
Not Employed
10.2022 - 01.2023
Customer Service Representative
Skins Hot Dogs
09.2021 - Current
High School Diploma - undefined
West Side High School
BBA - Business Administration and Management
USC Upstate