HALEY CRANDALL
Vancouver,WA
Summary
Dynamic customer service professional with a proven track record at the City of Vancouver, excelling in conflict resolution and active listening. Enhanced customer satisfaction through effective complaint handling and developed training materials. Proficient in Microsoft Excel, I thrive in high-pressure environments, ensuring timely and accurate service delivery.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
City of Vancouver
415 W 6th Street Vancouver WA 98660
11.2023 - Current
- Resolved customer inquiries efficiently, ensuring high satisfaction rates.
- Developed training materials for customer service processes and software tools.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Collaborated with team members to improve response times and service delivery.
- Trained new staff on customer service protocols and best practices.
Accounting Assistant
Catworks Construction
3501 Thompson Ave
01.2021 - 10.2023
- Processed invoices and expense reports for timely payments.
- Assisted in maintaining accurate financial records and ledgers.
- Supported month-end closing procedures to ensure accuracy.
- Collaborated with team members to resolve discrepancies in accounts.
- Utilized accounting software for data entry and report generation.
- Provided administrative support to senior accountants as needed.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
Education
High School Diploma -
Union High School
6201 NW Friberg-Strunk ST Vancouver, WA 98607Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Follow-up skills
- Data collection
Programs
Workday
Excel
Infor
Timeline
Customer Service Representative
City of Vancouver
11.2023 - Current
Accounting Assistant
Catworks Construction
01.2021 - 10.2023
High School Diploma -
Union High School