Haley Downey
MONTROSE,CO
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
17
17
years of professional experience
Work History
Team Lead
Golds Gym ~
Montrose, Colorado
02.2019 - 08.2020
- Supervised front desk operations to enhance member check-in experience at Golds Gym.
- Trained teammates on gym procedures, guest service, and daily workflows.
- Coordinated opening and closing tasks to maintain seamless operations across fitness floor and service areas.
- Assisted members with questions, memberships, and account updates.
- Verified guest information and updated records accurately.
- Maintained reception area cleanliness and organized supplies.
- Coordinated communication between guests, staff, and management.
- Ensured efficient payment transactions for customer satisfaction. and provided customers with receipts and proper bills and change.
Petco front desk associate
Petco
Montrose, CO
01.2016 - 10.2016
- Greeted pet store customers and answered questions about animals, food, and supplies.
- Stocked pet store shelves with merchandise, treats, and care products.
- Assisted customers with product selection for pets and aquariums.
- Processed sales transactions at register and handled cash accurately.
- Cleaned aisles, displays, and pet areas to maintain store appearance.
- Refilled water, feed, and bedding supplies for live animal habitats.
- Cleaned animal cages regularly to maintain a safe environment for pets.
- Answered phone calls from customers inquiring about products, services, and store policies.
- Adhered to safety regulations when handling live animals such as reptiles, birds, fish.
- Resolved customer complaints in a professional manner while adhering to company policy.
- Processed returns and exchanges in accordance with company policy.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Front Desk Associate
Russell Stovers Candies
Montrose, Colorado
02.2014 - 10.2015
- Served frozen desserts and beverages in fast-paced ice cream shop.
- Greeted guests, answered menu questions, and recommended flavors.
- Operated POS register and processed cash, card, and mobile payments.
- Restocked cones, cups, syrups, and dairy supplies throughout shift.
- Sanitized counters, scoops, freezers, and serving areas per shop standards.
- Trained new servers on service steps, product handling, and cleanliness.
- Managed opening and closing tasks for daily ice cream shop operations.
- Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
- Cleaned tables, chairs and dining areas after customer use.
- Cleaned and organized utensil area, napkins station and restroom facilities.
- Followed proper sanitation guidelines when handling food products.
- Informed management of low stock items prior to running out completely.
- Answered incoming calls and answered customer questions on products and sales.
- Provided product information on chocolates, gifts, and seasonal candy selections.
- Maintained tidy front desk area and organized guest-facing materials.
- Stocked shelves, racks, and displays with merchandise from backroom inventory.
- Assisted in unloading and stocking merchandise from delivery trucks.
- Performed inventory counts of products in the backroom.
Receiving clerk
Hastings Entertainment
Montrose, CO
02.2013 - 01.2014
- Stocked shelves, racks, and displays with merchandise from backroom inventory.
- Processed shipment boxes, verified labels, and separated damaged items.
- Pulled merchandise for floor restocks and customer special orders.
- Maintained clean, safe backroom areas following store safety procedures.
- Communicated with sales associates and supervisors about stock needs and inventory.
- Provided customer service support when needed on the sales floor.
- Sorted merchandise into designated areas for storage or shipment.
- Examined product quality prior to its placement on shelves or racks.
- Ensured accurate pricing of items by verifying information against labels and tickets.
- Prepared items for shipping, including picking, packing, and labeling.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Packed and unpacked items, checking breakables before stocking on shelves.
Professional Cleaner
Underground Obstacles
Montrose, CO
04.2010 - 12.2012
- Sanitized office workstations, meeting rooms, and shared common areas.
- Cleaned bathrooms to ensure they were sanitary and stocked with supplies.
- Maintained and sanitized break room and kitchen appliances.
- Vacuumed carpets and cleaned hard floors throughout office facilities
- Dusted and wiped down all surfaces, including desks, shelves, computers, chairs, windowsills and baseboards.
- Cleaned entrance area glass doors and other surfaces to remove fingerprints and dirt.
- Emptied trash bins and replaced liners in break rooms
- Refilled restrooms with soap, paper towels, and tissue supplies
- Reported maintenance issues and cleaning supply shortages to supervisors
- Followed safety procedures for chemical use and spill cleanup
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
Nanny/Family Babysitter
Independent contractor
Montrose, Colorado
08.2022 - Current
- Provided daily childcare services for families as independent contractor nanny.
- Planned age-appropriate activities, games, and learning routines for children.
- Prepared meals, snacks, and bottles according to parent instructions.
- Monitored child safety during playtime, outings, and household routines.
- Maintained clean play areas, toys, and children's personal spaces.
- Followed parent schedules for naps, school pickup, and appointments.
- Communicated daily updates with parents about behavior, meals, and needs.
Education
Montrose Highschool
Montrose, COSkills
- POS processing
- Membership systems
- Cash balancing
- Inventory tracking
- Front desk operations
- Customer service
- Employee training
- Team leadership
- Attention to detail
- Conflict resolution
- Equipment maintenance
- Performance monitoring
- Verbal and written communication
- Giving constructive feedback
- Staff education and training
- Health Safety Protocols
- Food safety regulations compliance
- Problem solving
- Retail stocking
- Opening procedures
- Multitasking
- Task prioritization
- Communication
- Computer skills
- POS systems
- Membership processing
- Customer relationship management
Timeline
Nanny/Family Babysitter
Independent contractor
08.2022 - Current
Team Lead
Golds Gym ~
02.2019 - 08.2020
Petco front desk associate
Petco
01.2016 - 10.2016
Front Desk Associate
Russell Stovers Candies
02.2014 - 10.2015
Receiving clerk
Hastings Entertainment
02.2013 - 01.2014
Professional Cleaner
Underground Obstacles
04.2010 - 12.2012
Montrose Highschool