Madchen Koehn
Westminster,CO
Summary
Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excelling in communication, teamwork, and adaptability, while enduring smooth operations and positive guest experiences in fast-paced environments.
Overview
3
3
years of post-secondary education
8
8
years of professional experience
Work History
Hostess/Prepared Foods Team Member
Babajoon's Kabobs & More
Westminster, CO
07.2023 - Current
- Greeted guests at Babajoon's Kabobs & More with warm, professional service.
- Experienced in cash handling and phone inquiries.
- Chopped and measured ingredients for meal preparation, ensuring consistency and quality.
- Performed cleaning tasks throughout the restaurant while organizing and replenishing products.
Sales Associate
Blue Moon Estate Sales
08.2022 - 01.2023
- Monitored customer flow and maintained orderly shopping areas during active sales.
- Negotiated prices with customers to facilitate successful sales transactions.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Supported setup and breakdown of estate sale merchandise, tables, and signage.
- Tagged antiques, furniture, and household goods using Blue Moon pricing guidelines.
Hostess/ Busser/ Food Runner/ Server
Outback Steakhouse
Thornton, CO
04.2019 - 05.2021
- Seated parties using waitlist, table rotation, and dining room floor plan.
- Monitored lobby traffic and updated guests on seating delays.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Maintained a clean and organized dining area.
- Demonstrated strong interpersonal skills when interacting with customers
- Responded appropriately to customer complaints, bringing major issues to attention of the manager on duty.
- Performed light cleaning duties, such as wiping down tables or sweeping floors
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Ensured compliance with health and safety regulations at all times.
- Collaborated with third-party tablets to ensure seamless order processing.
Lifeguard
Water World
Federal Heights, CO
05.2018 - 09.2018
- Monitored Water World pools, slides, and attractions for guest safety.
- Responded to distressed swimmers with rescues and emergency action.
- Communicated hazards and weather changes through radio and whistle signals.
- Monitored swimmers to ensure safety in the pool area.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Performed regular cleaning and maintenance of pool equipment.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
Education
Pathways Future Center School
Thornton, CO 08.2020 - 12.2020
Mountain Range
Westminster, CO 08.2017 - 05.2020
Skills
- Reservation management
- POS processing
- Table assignment
- Cash handling
- Customer service
- Cleanliness
Timeline
Hostess/Prepared Foods Team Member
Babajoon's Kabobs & More
07.2023 - Current
Sales Associate
Blue Moon Estate Sales
08.2022 - 01.2023
Pathways Future Center School
08.2020 - 12.2020
Hostess/ Busser/ Food Runner/ Server
Outback Steakhouse
04.2019 - 05.2021
Lifeguard
Water World
05.2018 - 09.2018
Mountain Range
08.2017 - 05.2020