Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Hi, I’m
Haley Downey
Frankfort,KY
Summary
Overview
12
years of professional experience
Work History
Frisch's Big Boy
Waitress
01.2013 - Current
Job overview
- Ensured high levels of customer satisfaction through attentive service and effective problem resolution.
Maintained cleanliness standards across all areas to uphold brand reputation.
Implemented quality assurance measures to enhance service delivery and operational efficiency.
Demonstrated dedication and reliability through long-term commitment to company values.
Penske Logistics
Roadside Assistance
09.2023 - 05.2024
Job overview
- Delivered emergency roadside assistance to customers 24/7 year-round.
Assessed and diagnosed vehicle failures through thorough inquiry.
Dispatched appropriate services based on specific breakdowns.
Responded to customer inquiries about maintenance and operations of over 200,000 vehicles nationwide. - Assisted customers in navigation towards nearby repair facilities or safe locations following completion of roadside assistance tasks.
- Delivered prompt roadside assistance to operators experiencing breakdowns or malfunctions while working on various projects, minimizing downtime during critical periods.
Fifth Third Bank
Customer Service Representative
10.2019 - 06.2021
Job overview
- Effectively managed high-stress situations, maintaining professionalism while resolving conflicts.
- Resolved customer complaints with empathy, enhancing loyalty and repeat business.
- Cultivated rapport with customers through active listening, resulting in higher retention rates.
Education
Purdue University GlobalFrankfort, KY
Associate of Applied Science from Business Administration - Business
11.2020
University Overview
Skills
- Customer satisfaction
- Time management
- Microsoft Word and Office
- Phone etiquette
- Banking and retail banking
- Payment processing and teller operations
- Multitasking skills
- Critical thinking
- Customer service and support
- Team collaboration
- Data entry and call center experience
Timeline
Roadside Assistance
Penske Logistics
09.2023 - 05.2024
Customer Service Representative
Fifth Third Bank
10.2019 - 06.2021
Waitress
Frisch's Big Boy
01.2013 - Current
Purdue University Global
Associate of Applied Science from Business Administration - Business
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