Tatiana Varela
Milton
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
WAITRESS
El Paso Mexican Grill
02.2023 - Current
- Greeted customers and provided menus.
- Checked back with customers throughout meal service to ensure satisfaction.
- Took orders for food and drinks and delivered them to guests.
- Answered questions about menu items, ingredients, and pricing.
- Prepared checks accurately and processed payments promptly.
- Organized take-out orders efficiently according to customer requests.
- Developed positive relationships with regular customers through friendly conversation.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Issued receipts, refunds, credits or change due to customers.
CREDIT CARD ADVISOR
Banco de occidente
02.2021 - 11.2021
- Reviewed customer applications for credit card approval.
- Analyzed and verified financial information to ensure accuracy of application data.
- Processed new account requests, including obtaining necessary documents from clients.
- Responded to inquiries from customers regarding their credit cards and accounts.
- Resolved disputes over billing errors or unauthorized charges.
- Communicated with internal departments on any changes in customer accounts.
- Assisted customers with payment plans and other special arrangements as needed.
- Maintained accurate records of customer interactions and transactions.
- Managed a large portfolio of existing customer accounts while ensuring compliance with banking regulations.
- Prepared detailed reports on the performance of individual credit card programs.
Education
Associate of Science - Foundations of Cybersecurity
GOOGLE
ONLINE04-2024
Some College (No Degree) - FOODHANDLE TRAINING PROGRAM, Safe Staff
Florida Restaurant Lodging Association.
12-2023
Intensive English Program At The University of West Florida For The Summer 2023 - English
The University of West Florida
Pensacola, FL08-2023
Bachelor of Business Administration - Business Administration
UNIVERSIDAD CATOLICA LUMEN GENTIUM
07-2018
Skills
- Menu Presentation
- Menu And Service Offerings
- Menu Suggestions
- Menu Item Expertise
- Cashier Support
- Order Taking
- Credit Card Processing
- Customer Satisfaction
- Passion For Customer Satisfaction
- Bill Calculation
- Order Processing
- Cashiering
- Inventory Control And Record Keeping
- Daily Specials Memorization
- Team Player
- Adaptable
- Customer Service
Languages
English
Professional Working
Timeline
WAITRESS
El Paso Mexican Grill
02.2023 - Current
CREDIT CARD ADVISOR
Banco de occidente
02.2021 - 11.2021
Some College (No Degree) - FOODHANDLE TRAINING PROGRAM, Safe Staff
Florida Restaurant Lodging Association.
Intensive English Program At The University of West Florida For The Summer 2023 - English
The University of West Florida
Bachelor of Business Administration - Business Administration
UNIVERSIDAD CATOLICA LUMEN GENTIUM
Associate of Science - Foundations of Cybersecurity
GOOGLE
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