Haley Quinn Doyle

Sales Associate Supervisor at Royal Collectibles Comics in Forest Hills, New York. Responsibilities include:

• Supervising and training sales associates in customer service, product knowledge, sales techniques, and store policies.
• Tracking staff performance to ensure compliance with company standards and goals.
• Provide support and guidance to colleagues to maintain a collaborative work environment.
• Coordinating Royal Collectibles' event presence and managing sales at multiple fast-paced comic vendor functions, such as New York City Comic Con, Free Comic Book Day Lot Con, and Funko Pop Con.
• Organizing promotional events, such as special discounts or contests, that encourage customers to purchase products from the store.
• Promoting and selling comic subscription memberships to clients, then organizing and facilitating orders for customer pickup and distribution.
• Demonstrating excellent communication skills when conducting business with customers and vendors, as well as maintaining regular correspondence across departments to ensure optimal coordination and efficiency.
• Monitoring inventory levels and placing new orders for merchandise to keep the supply well-stocked.
• Designing and constructing merchandise displays, both in and out of the store, to draw in clients and promote the Royal Collectibles brand.
• Act as the communications liaison for all customer business concerns and inquiries.
• Provide excellent service and attention to customers when face-to-face or through phone conversations, prioritizing client satisfaction and comfort.

Responsibilities included:

• Organized and coordinated key communications between the cast and technical crew.
• Prepared sets by transporting equipment and supplies to locations, and positioning extras and props accordingly.
• Used word processing, spreadsheet, and file management software to create appropriate documents, such as shot lists, film schedules, etc., to assist office and production staff.
• Prioritized the well-being of all cast and crew, and completed a wide range of production support tasks daily.
  

Comic Sales Associate and Specialty & Rare Collectibles Toy Department Manager Assistant. Responsibilities included:

• Sold various comics by giving enthusiastic, passionate story pitches to customers, as well as offering them background information about comic creators and publishers to further demonstrate the artistic process and importance of comic production.
• Designed and arranged new merchandise with signage and aesthetically appealing displays to encourage customer sales and move overstock items.
• Answered product questions with up-to-date knowledge of comic distribution news, sales, and promotions.
• Built and maintained relationships with peers and upper management to drive team success.
• Received and processed inventory daily.
• Filed subscription records, invoices, and other documents to assist management.
• Assessed inventory to be marked down for sale or promotions.

Responsibilities included:

• Accepted and applied payments to process ticket transactions, made change, and offered receipts.
• Assisted customers at the box office or will-call areas by responding to a wide range of questions, inquiries, and issues.
• Used excellent verbal skills to engage customers in conversation about film.