Haley Dudansky
Shelby,MI
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in the bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and providing inspiration to new menus.
Overview
8
8
years of professional experience
Work History
Bartender
Bouzoukis Gentlemen Club
Detroit, Michigan
05.2025 - Current
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Bartender/Restaurant Server
Twin Peaks
Madison Heights, Michigan
08.2018 - 05.2023
- Mixed and served a variety of beverages to enhance customer experience.
- Collaborated with kitchen staff to ensure timely service of food and drinks.
- Managed inventory of supplies, restocking as needed for smooth operations.
- Engaged customers with friendly conversation to build rapport and loyalty.
- Trained new staff in drink preparation and customer service techniques.
- Handled cash transactions accurately, ensuring proper end-of-shift reconciliation.
- Resolved customer complaints swiftly to maintain a positive dining atmosphere.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Poured wine, beer, and cocktails for patrons.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Collected and organized daily till totals and tips.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Planned and coordinated special events to boost customer numbers and profits.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Attended regular training sessions to stay updated on new products or trends.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Arranged bottles and glasses behind bar to make attractive displays.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Neatly sliced and pitted fruit for garnishing drinks.
- Maintained cleanliness and organization of tables and dining areas.
- Took accurate food and drink orders from guests.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Assisted guests with menu selections and special requests.
- Trained new servers on restaurant procedures and service standards.
- Managed customer complaints with professionalism and care.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Greeted and seated customers promptly, courteously, and professionally.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Provided exceptional service to high volume of daily customers.
Education
L'Anse Creuse DiAnne M. Pellerin Center
Clinton Township, MISkills
- Cocktail preparation
- POS system operation
- Inventory management
- Cash handling
- Sanitation procedures
- Customer relationship management
- Staff training
- Problem solving
- Effective communication
- Multitasking
- Wine and liquor expertise
- Proficient in mixology
- Aloha POS
- Hospitality and accommodation
- Safe serving practices
- Menu memorization
- Patience and tolerance
- Engaging personality
- Highly reliable
Timeline
Bartender
Bouzoukis Gentlemen Club
05.2025 - Current
Bartender/Restaurant Server
Twin Peaks
08.2018 - 05.2023
L'Anse Creuse DiAnne M. Pellerin Center