Haley Duggar
Leon County Tax Collector's Office
Tallahassee,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
5
years of professional experience
Work History
Customer Service Representative
1 Year 10 Months- Processed tax documents accurately to ensure compliance with state regulations.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to streamline workflow and improve response times.
- Adapted quickly to changing policies and procedures, ensuring accurate information delivery.
Lead Barista
1 Year 7 Months- Supervised daily operations, ensuring optimal workflow and service quality.
- Trained and mentored junior baristas on espresso preparation and customer service standards.
- Conducted regular quality control checks to maintain beverage consistency and adherence to recipes.
- Collaborated with management to optimize scheduling, maximizing staff efficiency during peak hours.
- Resolved customer complaints effectively, fostering a positive atmosphere and repeat business.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
Bakery Worker
1 Year 10 Months- Trained new employees on safe food handling and bakery equipment operation.
- Managed daily production schedules to ensure timely product availability.
- Collaborated with team members to maintain high-quality standards for baked goods.
- Implemented inventory control measures to reduce waste and optimize stock levels.
- Streamlined packaging processes, improving efficiency in order fulfillment.
Education
High School Diploma
Skills
Customer service
Microsoft Excel
Paperwork processing
Computer proficiency
Client relations
Professional telephone demeanor
Critical thinking
Data entry
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Interests
Volunteering for community initiatives to give back to local communities and make a positive impact.
Getting involved in local advocacy groups to promote positive change in the community.
Baking
I enjoy sketching and drawing
which helps improve my creativity and attention to detail.
Avid Reader
Timeline
Customer Service Representative
Leon County Tax Collector's Office
10.2024 - Current
Lead Barista
Lucky Goat, LLC
03.2023 - 10.2024
Bakery Worker
Tasty Pastry Bakery, INC
05.2021 - 03.2023
Lincoln High School
High School Diploma