Haley Durden
Ball Ground,GA
Summary
Skilled professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
Work History
Bartender
Texas Roadhouse
Athens, GA
05.2021 - 06.2026
- Adhered to safety and sanitation guidelines to maintain a safe work environment.
- Performed opening and closing duties including restocking supplies.
- Trained new bartenders on drink preparation and customer service standards.
- Trained servers on alcohol sale etiquette and upselling techniques.
- Managed bar inventory, restocking supplies as needed for efficient service.
- Handled cash transactions accurately while ensuring compliance with company policies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Interacted with guests to enhance their experience and satisfaction. to provide exceptional customer service and build rapport.
- Created programs and incentives for dining and sitting at the bar tops
- Effectively multitasked within a fast-paced environment.
Server
Texas Roadhouse
Athens, GA
08.2020 - 06.2026
- Provided exceptional customer service in a fast-paced dining environment.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Managed food and drink orders efficiently and accurately.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Maintained cleanliness and organization of dining area throughout shifts.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Trained new servers on company standards and operational procedures.
Education
Bachelor of Science - Human Development And Family Science
University of Georgia
GA12-2022
Skills
- Point of sale (POS) system operations
- High-volume service
- Customer service
- Guest interactions
- Beverage preparation
- Food safety
- Team training
- Inventory management
- Multitasking and organization
- Problem solving
- Strong work ethic
Timeline
Bartender
Texas Roadhouse
05.2021 - 06.2026
Server
Texas Roadhouse
08.2020 - 06.2026
Bachelor of Science - Human Development And Family Science
University of Georgia