Hi, I’m
Haley Dwyer
accountant, server, manager, sales associate, hostess
Jacksonville,FL
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Motivated and hard working with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
15
years of professional experience
Work History
Pioneer Ridge Independent LivingLawrence, KS
Server
12.2018 - 09.2021
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Moved and set up seating, prepared extra silverware and any needed decor for parties prior to arrival of prior planned events.
- Asked customers for feedback, solved problems, provided additional items and exceptional dining experiences throughout meal service.
- Processed orders and sent to kitchen employees by kiosk and managed 100 plus residents daily.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
Budget MotelWaycross, GA
Housekeeping
03.2014 - 12.2016
Job overview
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures and windowsills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Dusted picture frames and wall hangings with cloth.
- Managed and maintained 100 plus guests daily.
K & B Steak N SeafoodWaycross, GA
Server
03.2014 - 12.2016
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Ruby Tuesday RestaurantWaycross, GA
Hostess
03.2012 - 07.2013
Job overview
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Dollar TreeWaycross, GA
Stocker Associate, Cashier
11.2011 - 02.2012
Job overview
- Took on customer service duties, contributing with teams of various numerical amounts to achieve top ratings in satisfaction surveys.
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained inventory and ordered new supplies to meet expected needs.
- Managed various numbers of customers and employees daily
ShoneysWaycross, GA
Server
04.2008 - 08.2010
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
SonicWaycross, GA
Carhop Server
01.2006 - 06.2008
Job overview
- Answered guest questions and promoted special products.
- Assisted customers in choosing menu items by providing food complementing information.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Operated manual and electric appliances to peel, slice and trim food.
Holiday Inn Express HotelWaycross, GA
Housekeeping
09.2007 - 11.2007
Job overview
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Adhered to professional house cleaning checklist.
- Verified cleanliness and organization of storage areas and carts.
- Responded to requests from patrons for linens and toiletries.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Dusted picture frames and wall hangings with cloth.
Education
UGAMacon, GA
Some College (No Degree) from Law (Pre-Law)
Skills
- Food and Beverage Service
- Cool Under Pressure
- PPE Guideline Compliance
- Dining Room Cleaning and Upkeep
- Team Player
- Special Requests and Substitutions
- Customer Service and Rapport
- Specials Promotion and Upselling
- Warm and Friendly
- Able to Lift 30 Pounds
- Conflict and Complaint Resolution
- Order Accuracy and Delivery
- Menu Memorization and Presentation
- High-Volume Dining
- Transactions and Cash Handling
- Anticipating Guest Needs
- Guest Relations Management
- Identification Requirements
- Table Setting Arrangements
- Hospitality Service Expertise
- Greeting and Seating Guests
- Dining Area Maintenance
- Guest Inquiries
- Daily Specials Memorization
- Special Dietary Requirements
- Wine Pairings
- Glassware Polishing
- Dish Preparation
- Dining Room Monitoring
- Billing and Payment Processing
- Waiting Tables
- Bill Computation
- Beverage Preparation
- Stocking and Replenishing
- Guest Accommodations
- Buffet Setup and Takedown
- Price Memorization
- Patron Experiences
- Taking Reservations
- Natural Leadership
- Course Suggestions
- Contamination Prevention
- Guest Satisfaction
- Table Bussing
- Sales Expertise
- Corrective Actions
- Suggestive Selling
- Guest Flow
- Drink Consistency
- Portion Sizes
- Table Monitoring and Turnover
- Wine and Liquor Service
- Dietary Restrictions
- Tableside Service
- Servsafe Certified
- Customized Menus
- Phone Inquiries
- Process Monitoring
- Brand Loyalty
- Table Preparation
- Assigning Tables
- Condiment Refilling
- Communications Protocols
Timeline
Server
Pioneer Ridge Independent Living
12.2018 - 09.2021
Housekeeping
Budget Motel
03.2014 - 12.2016
Server
K & B Steak N Seafood
03.2014 - 12.2016
Hostess
Ruby Tuesday Restaurant
03.2012 - 07.2013
Stocker Associate, Cashier
Dollar Tree
11.2011 - 02.2012
Server
Shoneys
04.2008 - 08.2010
Housekeeping
Holiday Inn Express Hotel
09.2007 - 11.2007
Carhop Server
Sonic
01.2006 - 06.2008
UGA
Some College (No Degree) from Law (Pre-Law)