Haley Fouche
Starbucks
Bismarck,ND
10
years of professional experience
Adaptable leader with extensive experience in optimizing store operations. Skilled in time management and effective communication, contributing to improved team performance and customer engagement.
Work History
Assistant Coffee House Leader
5 Months- Led daily operations, ensuring high-quality customer experiences and efficient workflows.
- Trained and mentored new team members on operational standards and best practices.
- Implemented process improvements, enhancing service speed and order accuracy.
- Developed staff schedules, optimizing labor resources to meet business needs.
- Conducted performance evaluations, providing feedback for employee development and growth.
- Ensured compliance with health and safety regulations, maintaining a safe work environment.
Barista-Shift Supervisor
4 Years 7 Months- Supervised daily operations, ensuring efficient workflow and high-quality service delivery.
- Trained and mentored new baristas on beverage preparation and customer service standards.
- Managed inventory levels, placing orders to maintain stock availability and minimize waste.
- Implemented new procedures to enhance team efficiency and improve customer satisfaction ratings.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
Assistant Store Manager
7 Years 4 Months- Supervised daily store operations to ensure optimal efficiency and customer satisfaction.
- Mentored team members in product knowledge and customer service best practices.
- Implemented visual merchandising strategies to enhance product displays and drive sales.
- Analyzed sales trends to inform inventory management and promotional strategies.
- Led training sessions for new hires on operational procedures and store policies.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Sales Lead
8 Months- Collaborated with team to exceed sales targets through effective communication and customer engagement.
- Assisted in training new sales associates on customer service best practices and product knowledge.
- Utilized point-of-sale systems to process transactions accurately and efficiently, enhancing customer experience.
- Implemented visual merchandising strategies to optimize product display and drive sales.
Keyholder
4 Months- Assisted in daily store operations, ensuring a welcoming environment for customers.
- Managed cash register transactions accurately and efficiently during peak hours.
- Maintained store presentation by organizing merchandise and replenishing stock as needed.
- Supported team members by training new hires on operational procedures and policies.
Education
High School Diploma
Skills
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Organizational skills
Team leadership
Adaptability and flexibility
Verbal and written communication
Team building
Staff training
Timeline
Assistant Coffee House Leader
Starbucks
03.2026 - CurrentRead More
Barista-Shift Supervisor
Starbucks
08.2021 - 03.2026Read More
Assistant Store Manager
Claire's Boutique
07.2017 - 11.2024Read More
Sales Lead
Kmart, Sears Holding
06.2017 - 02.2018Read More
Keyholder
Rue 21
02.2017 - 06.2017Read More
Legacy High School
High School Diploma
Read More