Haley Fredrickson
Temple,GA
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills. Proven ability to manage guest engagement and resolve complaints effectively, while ensuring a welcoming environment. Expertise in cash handling and strategic task management, contributing to seamless operations and enhanced customer satisfaction.
Overview
5
5
years of professional experience
Work History
Server
Brothers Bar & Steakhouse
03.2023 - Current
- Using the Point of Sale system to promptly ring in orders and successfully run payments.
- Cash handling and credit card handling.
- Circulated within assigned areas to address customer needs, effectively prioritizing tasks during peak hours.
- Handling guests' complaints via phone and in person, and coming to a peaceful resolution that works best for both guests and the restaurant.
- Managed table settings and maintained cleanliness to ensure a welcoming environment.
Office Assistant- Real Estate Contract Coordinator
McCleskey Real Estate
10.2020 - Current
- Managed client communications, including phone calls and deadline-driven email reminders for builder meetings, punch-out appointments, and final walk-throughs.
- Processed and organized contracts, exhibits, and compliance documents within back-office systems to support smooth transaction pipelines.
- Maintained and updated listings across all MLS platforms, ensuring accuracy and timely revisions for active properties.
- Supported marketing and operations by coordinating schedules, preparing documents, and handling administrative tasks to streamline agent productivity.
Server Manager/Cook
O'Charley's Restaurant & Bar
11.2020 - 03.2023
- Coordinated orders to expedite food from the kitchen according to cook time and delivery time.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Maintained a clean work environment by deep cleaning, sweeping, mopping floors, washing all surfaces, and emptying trash cans.
- Prepared a variety of foods according to exact instructions and recipe specifications.
Education
High School Diploma - Registered Nursing
West Georgia Technical College
La Grange, GA08-2020
High School Diploma -
Villa Rica High School
Villa Rica, GA05-2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Catering
- Shift management
- Strategic task management
- Expertise in product features and benefits
Timeline
Server
Brothers Bar & Steakhouse
03.2023 - Current
Server Manager/Cook
O'Charley's Restaurant & Bar
11.2020 - 03.2023
Office Assistant- Real Estate Contract Coordinator
McCleskey Real Estate
10.2020 - Current
High School Diploma - Registered Nursing
West Georgia Technical College
High School Diploma -
Villa Rica High School