HALEY GONZALES
Galveston
Summary
Analytical proficient in information gathering, report preparation and data compilation capabilities. In-depth knowledge of insurance coverage forms, procedures and policies. Accommodating and logical individual skillful in creating customized requests for each client. Professional with experience in student enrollment, database management and customer service. Expertly manages database software and systems and provides superior support for diverse needs. Knowledgeable about student information management systems and best practices in education.
Overview
12
12
years of professional experience
Work History
Registrar
Galveston ISD
08.2023 - Current
- Greeted every guest with personable approach and provided knowledgeable service.
- Verified paperwork accuracy and checked for completion prior to processing.
- Updated computer system with latest information to keep records current and accurate.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
Life Insurance Admin
American National Insurance Company
09.2021 - 08.2023
- Compiled, recorded and evaluated personal and financial data to verify completeness and accuracy using computer system to complete eligibility screening
- Maintained records, phone numbers, contacts and actions taken for each case
- Verified application data and account information against legal documentation to determine accuracy and integrity
- Obtained scanned records and uploaded to database.
Sales Associate
Bucee's
01.2016 - 03.2017
- Prepared merchandise for sales floor by pricing or tagging
- Loaded and unloaded merchandise using ladder and pallet jack
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings
- Helped customers locate products and checked store system for merchandise at other sites
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
- Maintained customer satisfaction with quick and professional handling of product returns.
Optician
Walmart Vision Center
05.2015 - 01.2016
- Filed claims with vision and medical insurance companies to garner payment for optical services
- Measured patients' faces for bridge, eye size and temple length to select comfortable frames
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences
- Instructed patients on proper insertion, removal and cleaning techniques for contact lenses
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
Spa Receptionist
Moody Gardens Hotel
01.2013 - 05.2015
- Escorted clients to correct spa areas including treatment rooms and offices
- Learned details of types of treatments and procedures in order to answer questions from spa guests
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots
- Developed relationships with guests to meet client needs and encourage repeat service
- Confirmed appointments, communicated with clients and updated client records
- Listened closely to customer complaints and responded appropriately to issues
- Consistently kept reception area clean and tidy and maintained presence at desk area.
Education
Associate of Arts -
Galveston College
Galveston, TX05-2025
High School Diploma - undefined
Ball High School
Galveston, TX06.2013
Skills
- Multi-tasking strength
- Excellent people skills
- Database Administration
- Maintaining documents and records
Timeline
Registrar
Galveston ISD
08.2023 - Current
Life Insurance Admin
American National Insurance Company
09.2021 - 08.2023
Sales Associate
Bucee's
01.2016 - 03.2017
Optician
Walmart Vision Center
05.2015 - 01.2016
Spa Receptionist
Moody Gardens Hotel
01.2013 - 05.2015
High School Diploma - undefined
Ball High School
Associate of Arts -
Galveston College
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