Haley Green
Epworth,GA
Summary
Skilled Assistant General Manager with background in overseeing daily operations, managing team members, and enhancing productivity. Strong leadership abilities, customer service skills, and strategic planning knowledge are key strengths. Previous role resulted in increased operational efficiency and improved team performance. Committed to fostering positive work environments and driving business success.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Postcard Cabins- Formally Getaway House
Suches, Georgia
04.2022 - Current
- Strengthened loyalty by resolving issues efficiently.
- Directed and coached employees to achieve operational goals with high productivity.
- Achieved revenue growth through successful formulation and execution of strategies.
- Regularly organized staff meetings to share goals, provide updates, and gather feedback.
- Adhered to health and safety regulations for workplace safety.
- Coordinated with the General Manager to develop and implement strategic plans.
- Prepared weekly schedules for staff members based on their availability.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Executed precise management of payroll, scheduling, and timekeeping systems.
- Administered day-to-day store tasks by coordinating staff schedules and overseeing their performance.
Customer Service Representative
James Thomas Heating & Cooling
Blue Ridge, GA
05.2021 - 02.2022
- Managed inquiries from customers via phone.
- Efficiently generate dispatches for service technicians.
- Addressed minor operational faults in air conditioning and heating units
- Enhanced customer contentment.
Assistant Operations Manager
Escape to Blue Ridge
Epworth, GA
07.2016 - 05.2021
- Coordinated cleaning rosters to ensure maximum efficiency.
- Oversaw recruitment process for new employees.
- Conducted weekly and monthly inventory audits to ensure accuracy.
- Enhanced coordination with vendors.
- Oversaw administrative responsibilities including distributing advertisements for job openings.
- Examined properties after cleaning tasks to ensure quality standards.
- Handled guest inquiries while maintaining high service standards.
- Mediated disputes to ensure swift resolutions.
- Analyzed project costs to identify potential savings opportunities.
- Maintained current SDS records efficiently.
Cleaner
Amiraclean
Mineral Bluff, GA
12.2014 - 07.2016
- Maintained cabin cleanliness and organization.
- Enhance homes to ensure optimal guest experience.
- Coordinated maintenance tasks efficiently and effectively.
- Performed minor mechanical repairs.
Education
Associate of Applied Science - Business Administration
PURDUE GLOBAL
Indianapolis, IN12.2019
Skills
- Training and development background
- Business operations background
- Strategic planning skill
- Staff management
- Process improvements
- Employee scheduling
- Process improvement
- Operations management
- Budget control
References
- Jennifer Neal, former General Manager, Escape To Blue Ridge, (813) 486-2604, Jennifer@escapetoblueridge.com, Former Manager
- Dixie Sisson, former Maintenance Coordinator, Escape To Blue Ridge, (706) 455-0985, Dixie@escapetoblueridge.com, Former Co Worker
- Haley Evans, General Manager, Postcard Cabins (706)400-9218 Current Manager
- Mark Stevenson, AM Supervisor, Postcard Cabins (239) 200 5312 former co-worker
Timeline
Assistant General Manager
Postcard Cabins- Formally Getaway House
04.2022 - Current
Customer Service Representative
James Thomas Heating & Cooling
05.2021 - 02.2022
Assistant Operations Manager
Escape to Blue Ridge
07.2016 - 05.2021
Cleaner
Amiraclean
12.2014 - 07.2016
Associate of Applied Science - Business Administration
PURDUE GLOBAL