Haley Harmon
Outback Steakhouse
Affton,MO
8
years of professional experience
Results-driven professional with extensive experience in the hospitality industry. Known for fostering teamwork and collaboration, ensuring smooth operations, and enhancing overall guest satisfaction. Ready to leverage skills in managing staff and operations to support restaurant success.
Work History
Server/Bartender/ Key Manager
3 Years 4 Months- Delivered exceptional customer service in a high-pressure environment, enhancing guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for an optimal guest experience.
- Assisted in training new team members on menu knowledge and service standards, fostering a collaborative atmosphere.
- Managed cash handling and point-of-sale transactions with accuracy, ensuring financial integrity of operations.
- For Key Manager I would oversee daily shift operations, manage front-of-house or back-of-house staff.
- Ensure smooth daily restaurant shifts, delivering great guest experiences and supporting overall store performance.
- Assist upper management by maintaining safety, service standards, and staff accountability.
Merchandising Service Associate
1 Year 3 Months- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained inventory levels by restocking shelves and organizing merchandise displays efficiently.
- Responsible for maintaining product displays, pricing, and store signage so merchandise is safe, clean, and easy for customers to find.
- Focus primarily on behind-the-scenes stocking and resetting, but assist customers by answering questions or locating items when approached.
Server
1 Year 11 Months- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed food and beverage orders efficiently, ensuring timely delivery to tables.
- Collaborated with kitchen staff to coordinate food preparation and presentation standards.
- Trained new staff on restaurant procedures and best practices for service excellence.
- Monitored dining area to maintain cleanliness and create a welcoming atmosphere for guests.
- Resolved customer complaints promptly, fostering positive dining experiences.
Education
High School Diploma
Skills
Teamwork and collaboration
Hospitality and guest service
Cash handling
Problem-solving
Time management
Professional attitude
POS system usage and maintenance
Timeline
Server/Bartender/ Key Manager
Outback Steakhouse
04.2021 - 08.2024Read More
Merchandising Service Associate
Lowe's Home Improvement
12.2018 - 03.2020Read More
Server
Piccolo
01.2017 - 12.2018Read More
Marionville High School
High School Diploma
Read More