Makia Fleuriel
Peabody,MA
Summary
Hardworking and passionate job seeker with strong customer service and interpersonal skills. I will bring top-notch communication, active listening and analytical problem-solving skills. I hope to enhance experiences by employing service-oriented behaviors, understanding needs and concerns, and creating safe and trusting relationship. I am adaptable, compliant, and show the highest respect to those offering me new opportunities.
Overview
25
25
years of professional experience
Work History
Bartender/Server/Shift Manager/Key Holder
Serenitee Restaunant Group
02.2015 - Current
- Have worked for company for 12 years and have worked multiple positions at multiple restaurant locations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Suggest great food and alcohol pairings as well as extensive knowledge of both.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept abreast of new company products and services to effectively answer questions.
Substitute Teacher, K-12
City Of Peabody
09.2023 - 06.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
911 Emergency Dispatcher
Peabody Police Department
12.2021 - 04.2022
- Received 911 and non-emergency calls.
- Offered friendly and efficient service to customers, handled challenging situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
Education
Biology
Salem State University
Salem, MA2004
HS Diploma -
Our Lady of Nazareth High School
Wakefield, MA05.2001
Skills
- Ability to work in fast paced, chaotic environments while keeping a professional demeanor
- Handling Difficult Customers
- Teamwork and Collaboration
- Customer Needs Assessments
- Creating trusting professional relationships and friendships with regulars
- Ability to travel to multi locations as well as be being flexible with scheduling
Timeline
Substitute Teacher, K-12
City Of Peabody
09.2023 - 06.2024
911 Emergency Dispatcher
Peabody Police Department
12.2021 - 04.2022
Bartender/Server/Shift Manager/Key Holder
Serenitee Restaunant Group
02.2015 - Current
Biology
Salem State University
HS Diploma -
Our Lady of Nazareth High School
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