Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Haley Harper

Hammond,LA

Summary

Hardworking mother and Army veteran with proven relationship-building and time management skills in the fast-paced customer service industry as well as the military. Successful at handling personal interactions with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. I will bring positive energy and consistent efficiency to any team I join.

Overview

11
11
years of professional experience

Work History

Server

Blackened Brew
Hammond, LA
01.2024 - Current
  • Accurately recorded orders on cash register and point-of-sale system.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Bartender

Bottom's Up Sports Bar and Grill
Nashville, TN
08.2021 - 02.2023
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.

Air Defense Artillery

US Army
10.2015 - 03.2018
  • Evaluated data collected from radar systems to identify possible problems with aircrafts or airspace.
  • Implemented policies designed to improve morale among troops while maintaining discipline.
  • Planned and coordinated military operations, ensuring the efficient use of personnel, equipment and resources.
  • Stored and safeguarded classified information to maintain utmost confidentiality.

Customer Service Representative

Walmart
Guntersville, AL
05.2013 - 09.2015
  • Resolved customer complaints promptly and efficiently.
  • Implemented innovative methods for streamlining the customer service process.

Education

Some College (No Degree) - Behavioral Sciences

Southeastern Louisiana University
Hammond, LA

Skills

  • Customer service-driven
  • Network Security
  • Stress Tolerance
  • Information Processing
  • Radar Interpretation
  • Technical Analysis
  • Technical Troubleshooting
  • Work Planning and Prioritization
  • Information Analysis
  • Training & Development
  • Remote Office Availability
  • Networking
  • Recordkeeping
  • Self-Directed

Accomplishments

  • Dean's List at Southeastern Louisiana University (2023-2024)
  • Honors Students Association Service Committee Head (2024)
  • Recipient of 2 Army Achievement Medals

Timeline

Server

Blackened Brew
01.2024 - Current

Bartender

Bottom's Up Sports Bar and Grill
08.2021 - 02.2023

Air Defense Artillery

US Army
10.2015 - 03.2018

Customer Service Representative

Walmart
05.2013 - 09.2015

Some College (No Degree) - Behavioral Sciences

Southeastern Louisiana University

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Haley Harper