Haley Hartzo
Seattle
Summary
Dedicated professional with a strong background in customer service and cash management. Proven ability to enhance team collaboration and resolve issues efficiently.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista
Compass Group USA
Seattle
10.2023 - Current
- Provided excellent customer service, addressing inquiries and concerns promptly.
- Collaborated with team members to enhance workflow and improve service efficiency.
- Managed cash register transactions accurately while handling payments from customers.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Department Manager
McDoanlds
Jacksonville
08.2018 - 10.2023
- Managed team schedules to optimize labor resources and coverage.
- Conducted inventory checks to maintain stock levels and reduce waste.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Coordinated promotional activities to drive sales and improve visibility.
- Collaborated with management to develop strategies for operational improvements.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Monitored daily sales figures to track trends in customer buying behavior.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Utilized excellent math skills to maintain accurate inventory levels.
- Organized quarterly meetings with senior management to review departmental goals and objectives.
- Managed budgets effectively by making sure costs stayed within allocated limits.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
Education
Some College (No Degree) - Accounting
North Seattle College
SeattleSkills
- Customer service
- Cash management
- Team collaboration
- Problem resolution
- Computer skills
- Microsoft Excel
- Intuit quickbooks proficiency
- VITA certified
Certification
VITA certified
Affiliations
IRS VITA Tax Volunteer
Timeline
Barista
Compass Group USA
10.2023 - Current
Department Manager
McDoanlds
08.2018 - 10.2023
Some College (No Degree) - Accounting
North Seattle College