Summary
Overview
Work History
Education
Timeline
Skills
Server

Haley Hathaway

Montgomery,AL

Summary

Dynamic server manager with a strong work ethic and exceptional customer service skills, honed at The Blackhorse Tavern. Successfully trained teams to enhance guest engagement and consistently exceed service targets. Proficient in cash handling and adept at resolving guest complaints, fostering loyalty and satisfaction.

Overview

15
15
years of professional experience

Work History

Server

Big Mamas on the Bayou LLC
06.2024 - 06.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server Manager

The Blackhorse Tavern
02.2010 - 04.2019
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.

Education

Lenape Valley Highschool
Stanhope, NJ

Timeline

Server

Big Mamas on the Bayou LLC
06.2024 - 06.2025

Server Manager

The Blackhorse Tavern
02.2010 - 04.2019

Lenape Valley Highschool

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

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Haley Hathaway