Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Haley Hathorn

Petal,MS

Summary

Dedicated and compassionate individual seeking an entry level phlebotomist position where I can apply my phlebotomy training and excellent interpersonal skills to provide remarkable patient care and support.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Sagility
02.2023 - Current
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Assisted customers with health insurance related claims, questions, and concerns.
  • Assisted entry-level employees when needed.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Customer Service Representative

Continuum Global Solutions
05.2022 - 01.2023
  • Developed strong customer relationships to encourage repeat business.
  • Practiced professionalism and calmness in stressful circumstances and effectively diffused tense situations.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Education

Certificate - Phlebotomy

Pearl River Community College
Hattiesburg, MS
07.2024

Certificate - Dental Assisting

Accelerated Dental Assisting Academy
Hattiesburg, MS
12.2020

Diploma -

Oak Grove High School
Hattiesburg, MS
05.2019

Skills

  • Strong understanding of specimen collection and handling protocols
  • Exceptional customer service and patient interaction skills
  • Successful in veinpuncture and capillary puncture
  • Strong attention to detail and accuracy
  • Clear understanding of health insurance

Certification

Certified Phlebotomy Technician Program (CPT)- The National Healthcare Association, 2024

Timeline

Customer Service Representative

Sagility
02.2023 - Current

Customer Service Representative

Continuum Global Solutions
05.2022 - 01.2023

Certificate - Phlebotomy

Pearl River Community College

Certificate - Dental Assisting

Accelerated Dental Assisting Academy

Diploma -

Oak Grove High School
Haley Hathorn